Solutions Engineer

Employment Type: Full-Time Location Type: Remote (US-based)

About Us

SentiLink provides innovative identity and risk solutions, empowering institutions and individuals to transact confidently. We are reinventing the identity verification process in the United States, aiming for a future that is 10x better than the current clunky, ineffective, and expensive methods. We've experienced tremendous traction and rapid growth, with our real-time APIs having helped verify hundreds of millions of identities, primarily within financial services.

In 2021, we secured a $70M Series B funding round led by Craft Ventures to scale our best-in-class products. Our achievements have been recognized by major publications and awards, including TechCrunch, CNBC, Bloomberg, Forbes, Business Insider, PYMNTS, American Banker, LendIt, and we have been consecutively named to the Forbes Fintech 50 list since 2023. SentiLink has also made history as the first company to go live with the eCBSV and has testified before the United States House of Representatives.

Role Overview

Members of the Solutions Engineering team are the primary technical points of contact for our B2B and B2C customers (partners) across the banking, fintech, energy, automotive, and retail sectors. As a Solutions Engineer, you will:

• Help partners launch and maintain their integrations.
• Assist with ad-hoc technical issues, questions, and research requests.
• Run technical calls and provide customized reference code.
• Contribute to building, maintaining, expanding, and scaling internal tool suites and infrastructure to help the team evolve from a reactive to a proactive posture.

While part of SentiLink's engineering department, you will collaborate closely with non-technical stakeholders in Sales and Partner Success, joining them on calls, fielding requests, and serving as an internal technical advisor and subject matter expert.

Responsibilities

• Assist new and existing B2B partners in developing, maintaining, and refining their API integrations.
• Provide technical consultation via email, Slack, and video conference tools.
• Research and resolve technical questions and escalations using tools such as PGSQL, AWS, Postman, Swagger, Python, and Golang.
• Collaborate with Sales and Partner Success teams, acting as the technical advisor, subject matter expert, and internal champion for enterprise and strategic customers in the banking, fintech, auto, energy, and retail sectors.
• Serve as a liaison between SentiLink’s business and technical teams, fostering internal alignment.
• Document business needs, bugs, processes, and more using Confluence, Jira, Salesforce, and MkDocs.

Requirements

• Communication Skills: Very strong verbal and written communication skills. Ability to be authoritative yet friendly, and effectively communicate with both technical and non-technical contacts, as well as mixed audiences.
• Experience: Previous experience working for a SaaS provider in a customer-facing, technical capacity.
• Technical Proficiency:
  • SQL: Comfortable joining multiple tables, casting data types, using the GROUP BY clause, and working with JSON types.
  • APIs: Knowledge of HTTP verbs and status codes, differences between headers, request/response bodies, and authentication methods (Basic Auth vs. OAuth).
  • Postman: Ability to create and share collections, troubleshoot API calls, build variables, use test conditions, and utilize the runner tab.
  • Linux/Shell/CLI: Proficiency in navigating and using a Linux/shell/CLI environment, including editors like vi/vim/nano, common file manipulation utilities, string parsing, network checks, and setting environmental variables.
  • Scripting Language: Experience with a scripting language such as Python or Golang.
• Familiarity:
  • Cloud Infrastructure: Experience with cloud infrastructure through both web interfaces and CLI.