Senior Solutions Engineer

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Fintech, Identity Verification, Risk SolutionsIndustries

Requirements

Candidates must possess very strong verbal and written communication skills, with the ability to interact effectively with both technical and non-technical audiences. Previous experience working for a SaaS provider in a customer-facing, technical capacity is required. Intermediate to strong technical experience with SQL, APIs, Postman, Linux/shell/CLI environments, and scripting languages like Python or GoLang is necessary. Familiarity with cloud infrastructure, both via web and CLI, is also needed.

Responsibilities

Solutions Engineers will serve as primary technical points of contact for B2B and B2C customers, assisting them with launching and maintaining API integrations. Responsibilities include resolving technical issues, conducting technical calls, providing customized reference code, and helping to build and scale internal tool suites and infrastructure. The role involves collaborating with Sales and Partner Success teams, acting as a technical advisor and subject matter expert, and bridging communication between SentiLink's business and technical teams. Documentation of business needs, bugs, and processes using tools like Confluence, Jira, Salesforce, and MkDocs is also a key responsibility.

Skills

technical support

API integration

customer support

technical documentation

reference code

infrastructure

problem-solving

communication

SentiLink

Machine learning solutions for identity fraud detection

About SentiLink

SentiLink provides solutions to help financial institutions prevent identity fraud. Their main product uses machine learning models to detect fraudulent activities during the application process. By analyzing data and reviewing cases with a team of risk analysts, SentiLink offers insights that help clients make informed decisions about approving customers. What sets SentiLink apart from competitors is their ability to adapt their products to various types of fraud and customize them to meet the specific needs of each client. The goal of SentiLink is to enable financial institutions to minimize fraud losses while maintaining a positive customer experience.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$81.7MTotal Funding

SERIES_BCompany Stage

Fintech, AI & Machine Learning, Financial ServicesIndustries

51-200Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Home Office Stipend

Risks

Sophisticated fraud techniques may outpace SentiLink's current detection capabilities.

Dependence on high-quality data could impact fraud detection effectiveness if data quality declines.

Intense competition in the fintech sector may threaten SentiLink's market position.

Differentiation

SentiLink specializes in detecting synthetic identities using proprietary machine learning models.

The company offers customizable solutions that integrate seamlessly with clients' existing systems.

SentiLink's Facets tool provides feature-specific intelligence to enhance fraud detection accuracy.

Upsides

Growing demand for synthetic identity fraud detection boosts SentiLink's market potential.

Partnerships with Scienaptic AI and Persona enhance SentiLink's fraud detection capabilities.

API-based solutions allow SentiLink to offer seamless integration and customization.

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