UserTesting

Senior Solutions Consultant

Germany

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Experience Research and InsightsIndustries

Position Overview

  • Location Type: Germany (Onsite)
  • Employment Type: Full-time
  • Salary: Not provided
  • Company: UserTesting (recently merged with UserZoom)
  • Brief Description: UserTesting is seeking a Senior Solutions Consultant to determine and drive strategic solutions for customers, aligning with business outcomes and collaborating with sales, customer success, and product teams. This role involves expertise in the PDLC, mutual success planning, and Proof of Concept (POC) management.

Requirements

  • Mastery of the Product Development Lifecycle (PDLC)
  • Experience with Mutual Success Planning
  • Strong understanding of sales methodologies
  • Proficiency in quantitative and qualitative methodologies
  • Ability to confidently address security-related questions and objections
  • Project management skills
  • Experience managing multiple initiatives simultaneously

Responsibilities

  • Lead the development and execution of comprehensive mutual success plans.
  • Hold Sales Representatives accountable for executing strategy and vision.
  • Partner closely with sales leadership on deal strategy, progression, prioritization, and resourcing.
  • Demonstrate mastery of the UserTesting platform and effectively communicate its value proposition.
  • Manage the end-to-end Proof of Concept (POC) process.
  • Multiply the impact of the Solutions Consulting team by enabling and empowering other SCs and AEs.
  • Address objections and questions surrounding security knowledge confidently and effectively during the sales process.
  • Manage multiple initiatives and projects simultaneously, ensuring timely delivery and effective resource allocation.
  • Coach, develop, support, and empower Solutions Consultants.

Application Instructions

  • Not provided

Company Information

  • Company: UserTesting (recently merged with UserZoom)
  • Industry: Experience Research and Insights
  • Customer Base: Over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies.
  • Years in Business: 15+ years

Skills

Product Development Lifecycle (PDLC)
Mutual Success Planning
Sales Methodologies
Quantitative Methodologies
Qualitative Methodologies
Security Knowledge
Project Management
Multi-initiative Management
Solution Consulting
Customer Success
Communication Skills

UserTesting

Provides customer insights for digital products

About UserTesting

UserTesting provides organizations with valuable customer insights to improve the development and delivery of digital products and experiences. Their platform allows clients to quickly gather feedback from a diverse audience, which helps in understanding user needs and preferences. This feedback can be obtained early in the product development cycle, reducing uncertainty and enhancing the relevance of the data collected. UserTesting differentiates itself by offering the most comprehensive experience research solution in the market, catering to a wide range of clients from small businesses to large enterprises. The company operates on a subscription-based model, generating revenue through recurring fees for access to its platform and services.

San Francisco, CaliforniaHeadquarters
2007Year Founded
$147.6MTotal Funding
IPOCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Increased competition from AI-driven platforms threatens UserTesting's market share.
Privacy regulations like GDPR may limit UserTesting's data collection capabilities.
Economic downturns could reduce client spending on user research services.

Differentiation

UserTesting offers a comprehensive on-demand human insights platform for customer-centric decisions.
The platform provides rapid, high-quality feedback from a diverse, global audience network.
UserTesting's extensive experience research solution minimizes guesswork in product development.

Upsides

UserTesting powers insights for 60% of the top 100 most valuable brands in 2024.
The company is expanding its global market presence with new executive appointments.
Growing demand for remote user testing solutions boosts UserTesting's market potential.

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