Customer Solutions Architect, USA East
AtlanSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software & SaaSIndustries
Position Overview
- Location Type: Remote (Americas EST timezones)
- Employment Type: Not Specified
- Salary: Not Specified
This role is for a Solutions Architect (ProServ) within Grafana Labs’ Customer Experience (CX) team. The primary focus is providing specialized business and technical consultation to customers, guiding them to achieve their objectives using Grafana. This involves a hands-on approach, understanding customer needs, and ensuring successful onboarding and adoption of Grafana offerings and features. The role emphasizes a customer-centric approach, delivering world-class experiences and time to value.
Requirements
- Understanding of the Grafana ecosystem and related technologies (e.g., Kubernetes, Prometheus, logs, metrics, pets vs. cattle).
- Hands-on experience with command-line interfaces and keyboard work.
- Strong project management skills to monitor customer initiative progress.
- Ability to effectively communicate with stakeholders at various levels (business executives, project managers, IT development staff).
- Capacity to understand business needs and translate them into business and technical requirements.
- Comfortable working with complex business and technological requirements.
Responsibilities
- Provide specialized business and technical consultation to customers.
- Guide customers to solutions through training, roadmapping, and specialized consulting.
- Manage the life-cycle of customer onboarding and adoption of Grafana offerings and features.
- Deliver packaged training, quick-starts, and session cataloging.
- Ensure project and roadmap assurance.
- Provide specialized consulting for high-priority customers with complex technical requirements.
- Act as an “extra set of hands, hearts, and brains” for customers (virtually or on-site).
- Monitor support requests to identify recurring issues and recommend product improvements.
- Serve as the voice of the customer, working with product teams to drive changes and enhancements.
Application Instructions
- Not Specified - Application instructions are missing from the provided text
Skills
Grafana ecosystem
Kubernetes
Prometheus
Logs
Metrics
Command-line interfaces
Project management
Stakeholder communication
Business requirements analysis
Technical consulting
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees