Customer Solutions Architect, USA East
AtlanSalary not specified
- Full Time
- Mid-level (3 to 4 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software & SaaSIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field, with 8+ years of experience in solution architecture, preferably within a SaaS or cloud-based environment, and a strong understanding of Kubernetes, Prometheus, and related technologies. Experience with Grafana and its ecosystem is highly desirable, along with demonstrated project management skills and the ability to translate business needs into technical requirements.
Responsibilities
The Senior Solutions Architect will provide specialized business and technical consultation to customers, guiding them to achieve their objectives using Grafana through training, roadmapping, and specialized consulting. They will manage the life-cycle of customer onboarding and adoption of Grafana offerings and features, delivering packaged training, quick-starts, and project assurance, while also monitoring support requests to identify recurring issues and recommend product improvements. Furthermore, they will be responsible for engaging with customers at all levels, including business executives and IT development staff, and acting as an extra set of hands, hearts, and brains for customers virtually or on-site.
Skills
Grafana ecosystem
Kubernetes
Prometheus
Logs
Metrics
Command-line interfaces
Project management
Stakeholder communication
Business requirements analysis
Technical consulting
Grafana Labs
Observability and monitoring solutions provider
About Grafana Labs
Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.
Key Metrics
New York City, New YorkHeadquarters
2014Year Founded
$783.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
1,001-5,000Employees