Senior Solutions Architect, APAC (Remote, Singapore)

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, SoftwareIndustries

Requirements

Candidates should possess a Bachelor's degree in a related field, and ideally have 8+ years of experience in a technical consulting or solutions architecture role, with a strong understanding of the technology ecosystem, including Kubernetes, Prometheus, and related services. Experience with customer engagement, project management, and technical delivery is also desired.

Responsibilities

The Senior Solutions Architect will provide specialized business and technical consultation to customers, guiding them to achieve their objectives using Grafana, and manage the life-cycle of customer onboarding and adoption of Grafana offerings and features, delivering packaged training, quick-starts, and specialized consulting for high-priority customers. They will also monitor support requests to identify recurring issues, advocate for customer needs with product teams, and contribute to ongoing support to ensure customers continue to receive value from Grafana products and projects.

Skills

Solutions Architecture

Kubernetes

Prometheus

Grafana

Technical Consultation

Business Consultation

Customer Onboarding

Customer Adoption

Training Delivery

Roadmapping

Project Assurance

Metrics

Logs

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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