Senior Solution Engineer at FreshBooks

San Mateo, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, IT Service ManagementIndustries

Requirements

3-5 years of experience in Solution Engineering
Passion for clear communication and strong interpersonal skills
Experience working across teams to solve both business and technical problems
Confidence in presenting to varied audiences, from technical teams to executive stakeholders
Excellent time management in a fast-moving environment - balancing multiple priorities
Drive to take initiative, follow through, and make a tangible impact
Preferred: Bachelor's degree
Preferred: Knowledge of ITSM platforms
Ability to work in-office at least 3 days per week in San Mateo, CA; Boston, MA; Denver, CO; or Bellevue, WA (not fully remote)

Responsibilities

Partner with mid-market customers to understand their unique goals and challenges
Collaborate closely with sales to lead discovery calls and showcase tailored product demonstrations
Translate customer needs into thoughtful solutions that demonstrate our platform's value
Create engaging, audience-appropriate presentations that simplify complex ideas
Be a trusted advisor - bringing empathy, clarity, and insight into every interaction
Stay curious, embrace learning, and grow your expertise alongside a supportive team

Skills

Key technologies and capabilities for this role

ITSMITAMITOMESMAISolution EngineeringCustomer ExperienceEmployee ExperiencePre-salesTechnical Demonstrations

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role is on-site.

What experience is required for the Senior Solution Engineer role?

Candidates need 3-5 years of experience in Solution Engineering.

What skills are important for this position?

A passion for clear communication and strong interpersonal skills are essential.

What is the company culture like at Freshworks?

Freshworks values innovation in an environment where everyone feels supported, included, and inspired, embracing diverse perspectives and a people-first approach.

What makes a strong candidate for this role?

Ideal candidates are collaborative, customer-focused, thrive in dynamic environments, enjoy solving complex problems, and excel in communication.

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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