Senior Solution Engineer at FreshBooks

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Customer Experience, Employee ExperienceIndustries

Requirements

3–7 years of experience in Solution Engineering, Pre-Sales, or a similar technical consulting role
Proven experience in technology sales or customer-facing roles, with a strong understanding of SaaS solutions and business processes
Demonstrated ability to design and deliver impactful demos and technical narratives for SMB customers
Excellent problem-solving, analytical, and organizational skills
Strong written and verbal communication skills, with the ability to simplify complex concepts for non-technical audiences
Experience collaborating cross-functionally across Sales, Product, and Support teams
Flexible to work in US shifts and manage stakeholders across time zones
Solution Engineering & Pre-Sales Consulting skills
Discovery & Requirements Analysis skills
Product Demonstrations & Storytelling skills
SaaS Platform Expertise
RFP/RFI & POC Development skills
Cross-Functional Collaboration (Sales, Product, Support) skills

Responsibilities

Act as a trusted technical advisor to customers—understanding their business challenges, mapping requirements, and crafting solutions that demonstrate the value of Freshworks
Lead discovery sessions and conduct engaging product demos that are tailored to each customer’s use case and industry
Collaborate closely with Sales, Support, and Implementation teams to ensure seamless handoffs and consistent customer experience
Partner with Sales leadership to align pre-sales resources and activities with product revenue goals
Prepare technical documentation, RFP/RFI responses, and proof-of-concept (POC) configurations that address customer needs
Conduct requirements gathering, analysis, and solution scoping to ensure proposed solutions are technically sound and feasible
Evangelize Freshworks’ platform capabilities and best practices to customers and internal teams
Continuously improve demo effectiveness and pre-sales processes through feedback, innovation, and knowledge sharing
Stay current with product updates, emerging technologies, and competitive landscapes to effectively position Freshworks in customer conversations
Be flexible to work with global teams and customers, including US time zones

Skills

Pre-Sales

Product Demonstrations

Solution Architecture

Customer Requirements Mapping

Technical Advisory

Freshworks Products

Sales Enablement

FreshBooks

Cloud-based accounting software for businesses

About FreshBooks

FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.

Toronto, CanadaHeadquarters

2003Year Founded

$149.6MTotal Funding

DEBTCompany Stage

Consumer Software, FintechIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

401(k) Company Match

Stock Options

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Risks

Increased competition from market leaders may impact FreshBooks' market share.

Dependency on Stripe's technology could pose risks if Stripe faces issues.

Economic downturns may threaten FreshBooks' subscription-based revenue model.

Differentiation

FreshBooks offers a user-friendly platform for non-accountants, simplifying financial management.

The company provides mobile-friendly solutions, catering to the rise of remote work.

FreshBooks' integration with Shopify enhances e-commerce capabilities for online businesses.

Upsides

FreshBooks' subscription model aligns with industry trends, boosting customer acquisition and retention.

The expansion of Stripe Connect features enhances FreshBooks Payments, improving payment processing.

AI-driven financial analytics tools can provide predictive insights, enhancing decision-making.

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