Senior Solution Advisor at WalkMe

Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital TransformationIndustries

Requirements

Minimum of 8 years of experience in SaaS working with enterprise customers in roles such as technical pre-sales, Solution Advisor, Sales Engineer, or post-sale functional/technical consultant (or equivalent)
Strong practical experience and achievements with enterprise software products or services; Service Management and/or integration experience strongly preferred
Proven ability to assess requirements, identify business problems, and design/demonstrate solutions that drive outcomes
Demonstrated ability to deliver compelling presentations and confidently engage in public speaking to diverse audiences, including clients, stakeholders, and internal teams
Ability to examine, interpret, and articulate complex technical information to audiences of varying technical depth
Experience building and presenting demo environments for audiences from engineers to C-level executives
Experience with SAP products and CRM systems such as Salesforce (SFDC) preferred
Both direct and digital sales activity experience is a plus
Excellent verbal and written communication skills, with the ability to convey technical and non-technical ideas across audiences

Responsibilities

Support the Account Executive during customer evaluations: answer technical questions, troubleshoot development/configuration issues, and manage escalations to Support and Engineering
Plan and execute discovery strategies; ask leading questions to uncover business problems tied to revenue, cost, and risk
Create and deliver innovative solution demonstrations (on-site and remote); collaborate on and present custom demos to support the sales cycle
Scope, install, configure, and troubleshoot solutions; define success criteria and manage technical Proofs of Concept (POCs) on-site and off-site
Whiteboard business concepts and technical architectures; communicate WalkMe’s value in both business and technical terms
Deliver executive-level value pitches and lead deep-dive technical discussions with IT and development teams
Provide clear technical specifications, requirements, and solution documentation to support proposed approaches
Collaborate closely with customers and internal teams to understand technology needs and architect solutions; act as a valued resource early and often in the decision process
Aggregate feedback from customer meetings and relay insights to Product Management and Engineering to influence roadmap and enhancements
Speak at field events to technical and non-technical audiences; contribute blogs and demo-inspired webinars to promote product knowledge
Work in a team, share knowledge and best practices, and operate independently when required

Skills

Key technologies and capabilities for this role

Digital Adoption PlatformSAP ERPSolution DemonstrationProof of ConceptTechnical TroubleshootingConfigurationWhiteboardingTechnical SalesDiscovery StrategiesCustomer Evaluation

Questions & Answers

Common questions about this position

What experience level is required for the Senior Solution Advisor role?

A minimum of 8 years of experience in SaaS working with enterprise customers in roles such as technical pre-sales, Solution Advisor, or Sales Engineer is required.

Is travel required for this position?

Travel may be required for this role.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the main responsibilities of a Solution Advisor at WalkMe?

You will support Account Executives during customer evaluations, plan discovery strategies, create and deliver solution demonstrations, scope and troubleshoot solutions, whiteboard architectures, deliver value pitches, provide technical specs, collaborate on solutions, aggregate feedback, and speak at events.

What is the reporting structure for this role?

This role reports to the Director of Solution Advisory.

WalkMe

Digital adoption platform for user guidance

About WalkMe

WalkMe specializes in Digital Adoption Platforms (DAP) that enhance user experiences for employees and customers. The platform works by overlaying visual cues and personalized content on websites or enterprise software, which helps users with onboarding, training, and provides real-time contextual guidance. This approach allows users to navigate complex systems more easily and efficiently. Unlike many competitors, WalkMe focuses on continuous support and updates through a subscription-based model, ensuring that clients receive ongoing assistance. The main goal of WalkMe is to improve enterprise productivity and user engagement by facilitating effective digital adoption in the workplace.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$299.1MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families

401(k) with company matching program

Parental Leave programs

Vacation policy to encourage a healthy work-life balance

WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement

Risks

SAP acquisition may lead to internal restructuring and potential operational disruptions.

Integration with SAP's offerings could face technical challenges, delaying benefits.

Intensifying competition in the digital adoption market could erode WalkMe's market share.

Differentiation

WalkMe offers a code-free platform for digital adoption, simplifying user experiences.

The platform provides real-time contextual guidance, enhancing onboarding and training processes.

WalkMe's subscription model ensures continuous support and updates for enterprise clients.

Upsides

Increased demand for digital adoption platforms boosts WalkMe's market potential post-pandemic.

Strategic partnerships with Cognizant and UST expand WalkMe's reach and capabilities.

WalkMeX, an AI copilot, enhances user engagement with contextual awareness and AI-driven suggestions.

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