Senior Software Licensing Analyst

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

ServiceNow is currently seeking an exceptional Senior Software Licensing Analyst to join our Subscription and Usage Analytics team. The candidate should be a self-starter, easily able to work cross-functionally with Sales, Renewals, Operations, Business Intelligence, Product, and Engineering teams across the globe to help take our program to the next level. Working as part of a Subscription Usage Verification team, this individual will take responsibility for analyzing and interpreting license utilization information, reviewing contractual data to help our customers understand their usage of the ServiceNow platform, and negotiating upsell motions in partnership with our Sales Organization to support ServiceNow customers as they optimize the value they receive from each of their product entitlements. This individual will also support related projects to automate current processes, including working with stakeholders to gather requirements, workflow optimization, task tracking and follow-up, application testing and post go-live feedback (following agile).

A strong background in customer data analytics, in-depth knowledge and solid understanding of product licensing within a Cloud-based subscription business is desired, as well as seasoned agile project management experience.

Responsibilities

• Run and analyze license reports on usage across customers to identify true-up new revenue opportunities.
• Work closely with sales teams and lead customer meetings to discuss licensing utilization.
• Negotiate the usage true up motion to validate full addressal of customer cleanup or true up of validated product overages.
• Educate customers on entitlement measurement logic and structure ways for them to operate within their contracted entitlements.
• Work with the Business Intelligence team on ways to improve use verification & compliance on future developments of the ServiceNow platform.
• Deliver individual and group projects to improve current processes and develop new usage guidelines & enablement sources.
• Meet and take responsibility for all business SLAs related to compliance processes.
• Maintain ongoing documentation for internal teams and customers.
• Train other users on best practices around compliance and use verification processes.
• Identify manual processes for improvement and automation, assist in developing and executing test plans on new functionality as part of UAT (agile process).

Qualifications

Our ideal candidate:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Minimum 5 years of strong experience in data analytics, pricing operations, sales operations, renewals, or deal desk, preferably in the software industry.
• Strong verbal and written communication and confident presentation skills.
• Exposure to working cross-functionally with different teams and nationalities.
• Solid understanding of cloud application technologies and concepts.
• Ability to work well with others, objectivity with excellent attention to detail.
• Advanced skills using Excel, Word, PowerPoint, and Visio or similar products.
• Exposure to BI Tools (Power BI and others not specified).

Application Instructions

Not Specified