Senior Site Specialist - Bioreactor Lab Support at Thermo Fisher Scientific

Cambridge, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Life Sciences, Laboratory ServicesIndustries

Requirements

High School Diploma or GED required; Bachelor’s Degree in biology, chemistry, biochemistry, (bio)chemical engineering, biomedical engineering, or a related field preferred
0-2+ years experience in a process development / manufacturing environment preferred
Proven excellence in customer service skills, detail oriented problem solver
Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint)
Strong desire to serve the customer, and interpersonal skills to deal with various levels of personnel at the customer site
Must maintain Thermo Fisher Scientific’s Four-I Values

Responsibilities

Follow well defined procedures & safety requirements as outlined by Best Practices, SOP’s & Work Instructions, and take directions from Team Lead and/or Supervisor regarding daily duties
Make well thought relevant decisions and apply available resources to meet customer requirements
Analyze, maintain, and reconcile various reports
Contact supervisor to discuss any customer issues or potential problems
Achieve personal growth & development by staying abreast of new policies and improvements, listen to customer concerns, effectively diffuse dissatisfaction, and quickly identify course of action with a goal of first call resolution within established turnaround times
Embrace Practical Process Improvement (PPI) methodologies and positively represent Thermo Fisher Scientific at all times throughout customer locations
Actively promote a safety-first atmosphere
Assemble, disassembly, cleaning, and set up of bioreactors
Maintain inventory for consumables, and equipment components
CIP/SIP of laboratory skids and apparatus, use of autoclaves for sterilization
Initial flushing of ATF filters
Filter cleaning process, weekly QC's for autoclave (BI and DART testing), instrument maintenance scheduling
Utilization of Good Documentation Practices in all record keeping maintaining metric data for work performed
Instrument verifications and calibrations following customer and manufacturers protocols
Tracking lab equipment information including calibration schedules, open work orders, and equipment status using Computerized Maintenance Management System (CCMS)

Skills

Bioreactor Assembly

Bioreactor Disassembly

SOP Compliance

Report Analysis

PPE Handling

Hazardous Materials

Customer Service

PPI Methodologies

Safety Protocols

Lab Support

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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