Senior Site Reliability Engineer (SRE)

Salary: $170K - $230K Employment Type: Full-Time Location Type: Hybrid (New York City HQ)

Who We Are

Perchwell is the modern data and workflow platform for real estate professionals and consumers. Our mission is to empower real estate professionals with a modern software suite built on the industry's foundational data, enabling them to do their best work, provide differentiated service to their clients, and grow their businesses.

We are backed by Lux Capital, Founders Fund, and some of the country’s leading Multiple Listing Services (MLSs). Perchwell is building next-generation workflow software and data products for the multi-trillion dollar residential real estate industry. As the first new entrant to the market in decades, we are scaling our best-in-class platform.

What We're Looking For

As a Senior SRE, you will be instrumental in owning and improving the technical foundations of Perchwell, embodying engineering rigor and excellence across our engineering culture and strategy. You will execute large strategic technical initiatives within the SRE domain.

We are seeking a candidate with:

• Deep experience in building and operating infrastructure for large production systems.
• Strong opinions and proven success in defining and implementing observability (o11y) best practices.
• A rigorous and meticulous approach to work, holding others to high engineering standards.
• A belief in empowering other teams with the tools they need to work safely and efficiently, enabling innovation and iteration.
• The ability to work closely with the VP of Engineering and other senior leaders to address current challenges and build new capabilities.
• A collaborative spirit, building strong relationships and partnering deeply with our product and QA organizations.
• A commitment to our north stars: Reliability, Resiliency, and Adaptability.

This role has an on-call requirement.

We believe in the power of in-person collaboration for innovation. This role requires working from our New York City HQ in Soho Manhattan at least 3 days per week.

What You’ll Work On

• Design and build scalable processes and solutions for fundamental engineering challenges.
• Design and manage scalable, secure AWS infrastructure.
• Partner with the Quality Team to own CI/CD processes, enabling fast, safe, and frequent deployments.
• Contribute to and evolve our Kubernetes infrastructure and strategy.
• Build and manage safe self-service methods for teams to manage their infrastructure via Terraform and other automation tools.
• Champion observability (o11y) by owning our o11y systems and establishing/enforcing best practices for performance and service monitoring across the engineering organization.
• Participate in and improve our incident management and disaster recovery processes.
• Partner with FinOps and feature teams to manage infrastructure spending through cost-saving strategies and optimization.

Required For the Role

• BS or MS in Computer Science, a related technical field, or equivalent experience.
• Distributed systems experience.
• Deep experience with AWS cloud services, including: EC2, RDS, EKS, CloudFront, ECR, S3, IAM, CodeBuild, Lambda, and Route53.
• In-depth knowledge of Kubernetes, including experience with deploying, managing, scaling, orchestrating clusters, and automating/exposing these capabilities to other teams.
• Proven experience building tools and/or enabling automation for your team or others.
• Proficiency in at least one programming language (e.g., Python, Golang, Rust) for problem-solving and addressing tool feature gaps.
• Demonstrated pattern of systems thinking leading to organizational impact and strategic problem-solving.
• Ability to achieve depth across service, database, and infrastructure boundaries for design and performance-related work.
• 5+ years of experience in a dedicated SRE role.

Bonus Points

• [Information not provided]