ServiceNow

Senior Services Account Executive

Seattle, Washington, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Information Technology & ServicesIndustries

Requirements

Candidates should possess a minimum of 12 years of previous services sales experience within a SaaS software or solution sales organization, with a focus on new account sales and the ability to operate independently to identify new opportunities. Existing relationships in large enterprise accounts are a plus, and a demonstrable track record of achieving Services, Success, or Training sales targets is required. Strong communication and collaboration skills across various business lines and customer/partner personas, including executives, are also necessary, along with the ability to manage end-to-end franchise operations and travel up to 50% depending on geography. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is desired.

Responsibilities

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help customers in Regulated Industries successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products, including product implementation and adoption Expert Services. You will develop and execute a services sales strategy in the designated territory, proactively create new Services opportunities, partner with the ServiceNow Sales team, Customer Success Team, and our partners to develop and successfully execute Services sales opportunities, and serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap. Furthermore, you will collaborate with software sales account teams, Customer Excellence Group team members, and our ecosystem of delivery partners, arrange and conduct Executive and CxO services-related discussions, lead extended teams in solutioning and scoping, and execute value-based selling methodology for Services opportunities.

Skills

Services sales
Post-sales adoption strategies
Customer engagement
Product implementation
Adoption and value realization
Demand creation
Partnership development

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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