Siena AI

Account Executive (Enterprise)

New York, New York, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Position Overview

  • Location Type: Remote
  • Employment Type: Full-Time
  • Salary: (Salary not provided in the description)

Siena is building enterprise empathic AI Agents powered by reasoning-adept LLMs. Siena is the first AI Agent of its kind, designed to integrate with existing systems and interact with customers across multiple channels from a single, unified platform. If you're excited about the intersection of human-to-machine communication and want to be part of a team driving innovation and making a real impact in automating agentic workflows, join us on our mission to revolutionize customer experience through empathetic AI.

About Siena

Siena values:

  • Curiosity and creativity: You always seek new knowledge, ask questions, and explore different perspectives to deepen your understanding.
  • Customer empathy: You are driven by our customers’ success. You see needs they can’t articulate.
  • Resilience: You bounce back from setbacks, adapt to change, and thrive in the face of challenges.
  • Ownership and autonomy: When things break, you fix first, explain later.
  • Relationships: You create bonds with your colleagues - building trust and sharing success.
  • Craft and speed: You balance vision with pragmatism. Your standards pull everyone higher.
  • Open and direct: You share and receive feedback. You are open about what’s working and what not.

About the Role

As an Account Executive, you’ll be on the front lines of Siena’s growth, closing high-value enterprise deals and bringing AI-driven automation to the world’s top brands. This role is built for a hunter—someone who thrives in prospecting, navigating complex sales cycles, and turning cold leads into long-term partnerships. If you have experience selling into enterprise CX, or AI-driven automation, this is an opportunity to shape the future with Siena.

Responsibilities

  • Own the full sales cycle from prospecting to close, targeting enterprise accounts.
  • Build and maintain strong relationships with senior decision-makers in CX, digital transformation, and operations.
  • Develop strategic outbound motions to break into top accounts and expand Siena’s footprint.
  • Manage complex, multi-stakeholder sales cycles with a consultative and value-driven approach.
  • Work closely with marketing, sales development, and solutions engineering to refine our go-to-market strategy.
  • Drive adoption of Siena’s AI solutions by aligning our capabilities with customer pain points and business outcomes.
  • Consistently exceed quota and revenue targets, contributing to Siena’s high-growth trajectory.

Requirements

  • 5+ years of experience in enterprise SaaS sales, ideally in AI, CX, automation technology.
  • Proven success in hunting new business and closing six- and seven-figure deals.
  • Skilled in multi-threading enterprise sales cycles and navigating complex organizations.
  • Deep understanding of enterprise customer experience, digital transformation, and automation trends.
  • Highly strategic and data-driven, leveraging insights to optimize deal execution.
  • Comfortable working in a fast-moving environment.

Skills

Sales
Prospecting
Enterprise Sales
CX
AI
Automation
Lead Generation
Negotiation

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees

Benefits

Remote Work Options
Paid Vacation
Stock Options
Company Equity
Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.
Dependency on external partners like LTVplus for technological advancements.
New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.
The platform integrates seamlessly with existing help desk systems for easy deployment.
Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.
Partnership with LTVplus enhances customer service through empathic AI.
Subscription-based model ensures steady revenue and scalable customer service operations.

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