Enterprise Account Executive
Crusoe- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have at least 5 years of experience in enterprise SaaS sales, preferably in AI, customer experience (CX), or automation technology. A proven track record of hunting new business and closing six- and seven-figure deals is essential, along with skills in managing complex sales cycles and a deep understanding of enterprise customer experience and digital transformation trends. Candidates must be highly strategic, data-driven, and comfortable in a fast-paced startup environment.
The Account Executive will own the full sales cycle from prospecting to closing deals with enterprise accounts. They will build and maintain strong relationships with senior decision-makers, develop strategic outbound motions to penetrate top accounts, and manage complex, multi-stakeholder sales cycles. The role also involves collaborating with marketing, sales development, and solutions engineering to enhance the go-to-market strategy and driving adoption of Siena's AI solutions by aligning capabilities with customer needs.
Autonomous AI customer service platform for e-commerce
Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.