Siena AI

Account Executive (Enterprise)

New York, New York, United States

Siena AI Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries

Requirements

Candidates should have at least 5 years of experience in enterprise SaaS sales, preferably in AI, customer experience (CX), or automation technology. A proven track record of hunting new business and closing six- and seven-figure deals is essential, along with skills in managing complex sales cycles and a deep understanding of enterprise customer experience and digital transformation trends. Candidates must be highly strategic, data-driven, and comfortable in a fast-paced startup environment.

Responsibilities

The Account Executive will own the full sales cycle from prospecting to closing deals with enterprise accounts. They will build and maintain strong relationships with senior decision-makers, develop strategic outbound motions to penetrate top accounts, and manage complex, multi-stakeholder sales cycles. The role also involves collaborating with marketing, sales development, and solutions engineering to enhance the go-to-market strategy and driving adoption of Siena's AI solutions by aligning capabilities with customer needs.

Skills

Sales
Prospecting
Enterprise Sales
CX
AI
Automation
Lead Generation
Negotiation

Siena AI

Autonomous AI customer service platform for e-commerce

About Siena AI

Siena AI offers an autonomous customer service platform tailored for the commerce sector, enabling businesses to implement AI-driven support with ease. The platform integrates with existing help desk systems, allowing merchants and brands in the e-commerce market to provide timely and accurate customer service. Siena's technology utilizes advanced models from OpenAI, delivering human-like responses and cognitive reasoning capabilities. The company operates on a subscription-based model, offering various service tiers that cater to different business needs, including features like smart routing and the Siena Copilot for human agents. A key differentiator for Siena is its commitment to data security; it does not train its models on client data, ensuring the protection of sensitive information. The goal of Siena AI is to enhance customer support efficiency and accuracy for e-commerce businesses while maintaining a strong focus on privacy.

Key Metrics

San Francisco, CaliforniaHeadquarters
2023Year Founded
$4.6MTotal Funding
SEEDCompany Stage
Enterprise Software, Cybersecurity, AI & Machine LearningIndustries
11-50Employees

Benefits

Remote Work Options
Paid Vacation
Stock Options
Company Equity
Professional Development Budget

Risks

Increased competition from companies like Discover Financial Services using generative AI.
Dependency on external partners like LTVplus for technological advancements.
New AI-driven platforms in Eastern Europe may challenge Siena AI's market position.

Differentiation

Siena AI combines human empathy with intelligent automation for customer service.
The platform integrates seamlessly with existing help desk systems for easy deployment.
Siena AI prioritizes data security by not using client data for model training.

Upsides

Siena AI raised $4.7M to develop empathic AI customer service agents.
Partnership with LTVplus enhances customer service through empathic AI.
Subscription-based model ensures steady revenue and scalable customer service operations.

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