Senior Service Account Manager at GE Healthcare

Bangkok, Bangkok, Thailand

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Strong knowledge of product and market of ultrasound business in Thailand
Ability to present and demonstrate GE ultrasound products
Develop strong relationships with departmental and technical decision makers in assigned accounts
Work with equipment sales team to gain access to customer decision makers

Responsibilities

Contribute to achieving Operating Plan targets for service revenue, profit margin, equipment orders, and sales
Ensure pricing compliance for opportunities to maximise business profit
Accurately forecast orders and sales within Salesforce through management of opportunities
Create business plans for territory/assigned accounts, including opportunity development, competitive strategies, and targets
Build strong business relationships and formulate account strategies and plans with equipment team colleagues
Maintain customer records, profiles, and interactions in GEHC’s CRM tools
Track and communicate market trends, including competitor data, and develop counter-strategies
Own service contract customer queries and resolve with relevant teams
Prepare for customer visits and supplier performance reviews, including reporting and presenting performance data
Proactively share ultrasound product and market intelligence with commercial teams
Actively collaborate with product team to ensure customer satisfaction and commercial success
Understand customer business and technical problems and develop creative solutions and product configurations
Utilise GE resources, product marketing, and promotional materials to support customer decision-making
Manage service contract opportunity funnel to maximise win rate
Manage contractual process, including negotiating terms, minimising risk, and liaising with legal/commercial stakeholders
Identify and create new opportunities for system upgrades and increase prospect funnel
Create and maintain opportunities in the applicable territory
Own order and configuration quality at point of entry for accuracy and integrity
Estimate delivery dates based on production and delivery schedules to meet customer expectations
Develop strong, long-term customer relationships while collaborating with Equipment Sales Team, Central Commercial Service Team, Service Delivery Managers, Field Service Engineers, and back office support

Skills

Key technologies and capabilities for this role

SalesforceCRMAccount ManagementSales ForecastingTerritory ManagementBusiness PlanningCustomer Relationship ManagementPricing ComplianceCompetitive StrategyUltrasound Solutions

Questions & Answers

Common questions about this position

What is the employment type for this Senior Service Account Manager role?

The position is full-time employment.

Is this role remote or does it require travel in Thailand?

This information is not specified in the job description.

What key skills are required for this position?

Key skills include building strong business relationships, strong knowledge of ultrasound products and the Thailand market, sales forecasting in Salesforce, presentation and demonstration abilities, and opportunity management including negotiation.

What is the company culture or team collaboration like?

The role emphasizes close collaboration with equipment sales teams, country equipment and channel teams, and product teams to achieve business goals and ensure customer satisfaction.

What makes a strong candidate for this Senior Service Account Manager role?

A strong candidate will have experience developing relationships with decision makers, expertise in ultrasound business in Thailand, proven sales performance in service contracts and equipment upgrades, and skills in CRM tools like Salesforce and negotiation.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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