Senior Service Account Manager at GE Healthcare

Bangkok, Bangkok, Thailand

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Strong knowledge of product and market of ultrasound business in Thailand
Ability to present and demonstrate GE ultrasound products
Develop strong relationships with departmental and technical decision makers in assigned accounts
Work with equipment sales team to gain access to customer decision makers

Responsibilities

Contribute to achieving Operating Plan targets for service revenue, profit margin, equipment orders, and sales
Ensure pricing compliance for opportunities to maximise business profit
Accurately forecast orders and sales within Salesforce through management of opportunities
Create business plans for territory/assigned accounts, including opportunity development, competitive strategies, and targets
Build strong business relationships and formulate account strategies and plans with equipment team colleagues
Maintain customer records, profiles, and interactions in GEHC’s CRM tools
Track and communicate market trends, including competitor data, and develop counter-strategies
Own service contract customer queries and resolve with relevant teams
Prepare for customer visits and supplier performance reviews, including reporting and presenting performance data
Proactively share ultrasound product and market intelligence with commercial teams
Actively collaborate with product team to ensure customer satisfaction and commercial success
Understand customer business and technical problems and develop creative solutions and product configurations
Utilise GE resources, product marketing, and promotional materials to support customer decision-making
Manage service contract opportunity funnel to maximise win rate
Manage contractual process, including negotiating terms, minimising risk, and liaising with legal/commercial stakeholders
Identify and create new opportunities for system upgrades and increase prospect funnel
Create and maintain opportunities in the applicable territory
Own order and configuration quality at point of entry for accuracy and integrity
Estimate delivery dates based on production and delivery schedules to meet customer expectations
Develop strong, long-term customer relationships while collaborating with Equipment Sales Team, Central Commercial Service Team, Service Delivery Managers, Field Service Engineers, and back office support

Skills

Salesforce

CRM

Account Management

Sales Forecasting

Territory Management

Business Planning

Customer Relationship Management

Pricing Compliance

Competitive Strategy

Ultrasound Solutions

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees