Intercom

Senior Sales Strategy & Planning Manager

San Francisco, California, United States

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$60,000 – $90,000Compensation

Senior (5 to 8 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Sales, BiotechnologyIndustries

Requirements

The ideal candidate should possess 8+ years of experience in sales strategy and planning, with experience in high-growth, performance-driven B2B technology companies, particularly within SaaS and consumption-based business models, and sales teams exceeding 100 people. Strong analytical and quantitative skills, a data-driven approach to problem-solving, and strategic thinking are also required, along with exceptional communication skills and project management abilities.

Responsibilities

As a Senior Sales Strategy & Planning Manager, you will lead annual, semi-annual, and quarterly sales planning processes, including org design, headcount deployment, capacity planning, goal setting, and quota assignment. You will analyze and track sales productivity, partner with GTM leadership and RevOps teams to optimize the GTM engine, serve as a trusted advisor to GTM leadership, and lead and support ad-hoc GTM strategic projects, while also building and maintaining strong relationships with sales leadership and stakeholders to ensure alignment and effective execution.

Skills

Sales Strategy

Sales Planning

Quota Assignment

Capacity Planning

Data Analysis

Quantitative Skills

Strategic Thinking

Communication Skills

Project Management

GTM Strategy

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

Key Metrics

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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