Senior SaaS Operations Engineer at Tencent

Palo Alto, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, GamingIndustries

Requirements

Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience)
7+ years of experience in IT operations, SaaS administration, or enterprise application management
Strong expertise in managing and configuring Atlassian tools, GitHub, Notion, Gsuite, Slack, Zoom, and other collaboration platforms
Experience and skill with M365 is a plus
Proven experience with automation tools (e.g., PowerShell, Python, REST APIs) for SaaS workflows
Experience integrating AI tools and features into SaaS applications to enhance workflows
Solid understanding of identity management, SSO, and SCIM provisioning
Strong analytical and troubleshooting skills for diagnosing cross-platform issues
Excellent communication skills, with the ability to guide users and present recommendations clearly
Ability to work on-site in Palo Alto or Playa Vista and collaborate with global teams
Preferred: Experience working with creative or game development teams, understanding their unique SaaS requirements
Preferred: Familiarity with enterprise security frameworks (SOC 2, ISO 27001, GDPR)
Preferred: Experience with ITIL processes, change management, and incident response
Preferred: Knowledge of integration and workflow automation platforms (Workato, Zapier, ServiceNow, or custom APIs)

Responsibilities

Lead day-to-day operational management of enterprise SaaS platforms including Atlassian (Jira, Confluence), GitHub, Microsoft 365, SharePoint, Zoom, Autodesk, Miro, Notion, Gsuite, Slack, and internal tools
Manage user account lifecycle (provisioning, deprovisioning, license management, and role-based access) across SaaS platforms
Research, evaluate, and recommend AI integrations and new SaaS features to enhance collaboration, creativity, and productivity across teams
Identify and implement automation opportunities in SaaS workflows and functions (e.g., ticket routing, content approvals, usage monitoring)
Partner with IT security and IAM teams to ensure compliance, SSO/SCIM integration, and strong governance practices
Monitor platform performance, usage, and adoption; proactively optimize configuration and workflows to support game studios (art development and game development)
Work with business stakeholders to understand studio requirements and translate them into scalable SaaS solutions
Manage vendor relationships, including contracts, license usage analysis, and renewals; provide recommendations to procurement for cost optimization
Develop operational documentation, runbooks, and governance playbooks for SaaS platforms
Lead troubleshooting and root cause analysis for SaaS-related incidents, ensuring timely resolution
Stay ahead of SaaS and collaboration technology trends, providing strategic recommendations to leadership and end users
Willing to explore and provide functional support for Arts development and Game Development SaaS application/Software, such as: Houdini and Parsec

Skills

Key technologies and capabilities for this role

JiraConfluenceGitHubMicrosoft 365SharePointZoomAutodeskMiroNotionGsuiteSlackSSOSCIMIAMautomationAI integrations

Questions & Answers

Common questions about this position

What experience level is required for this Senior SaaS Operations Engineer role?

The role requires 7+ years of experience in IT operations, SaaS administration, or enterprise application management, along with a Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).

Which SaaS platforms will I be working with in this role?

You will lead operational management of platforms including Atlassian (Jira, Confluence), GitHub, Microsoft 365, SharePoint, Zoom, Autodesk, Miro, Notion, Gsuite, Slack, and internal tools, with strong expertise required in Atlassian tools, Github, Notion, Gsuite, Slack, and Zoom.

Is this role remote or on-site?

This is an on-site role with Tencent’s Overseas IT team.

What is the mission of the hiring team at Tencent Overseas IT?

Tencent Overseas IT aims to empower Tencent’s rapid global growth with future-ready, global IT platforms, applications, and services, leading the Overseas IT strategy, architecture, roadmap, and execution while satisfying customers and becoming a world-class global IT team.

What makes a strong candidate for this position?

Strong candidates have 7+ years in IT operations or SaaS administration, expertise in key platforms like Atlassian, GitHub, Notion, Gsuite, Slack, and Zoom, plus experience with M365, and a willingness to explore AI integrations and tools for game and art development like Houdini and Parsec.

Tencent

Internet platform for social, gaming, fintech

About Tencent

Tencent is a technology company that focuses on enhancing the daily lives of internet users and assisting businesses in their digital transformation. It operates in various sectors, including social networking, entertainment, fintech, and cloud computing. Tencent's main products include WeChat, a messaging and mobile payment app with over a billion users, and Tencent Games, which produces popular video games like Honor of Kings and PUBG Mobile. The company generates revenue through online advertising, subscription services, in-app purchases, mobile payments, and cloud services. Unlike many competitors, Tencent has a diverse business model that allows it to serve both individual users and enterprises effectively. The goal of Tencent is to enrich user experiences and support businesses in their digital journeys.

Shenzhen, ChinaHeadquarters

1998Year Founded

$31.5MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, Fintech, AI & Machine Learning, GamingIndustries

10,001+Employees

Benefits

Professional Development Budget

Risks

Tencent's addition to the US blacklist may affect its operations and partnerships.

Developing Call of Duty mobile version may lead to competitive tensions with Microsoft.

Investment in blockchain exposes Tencent to volatile regulatory environments.

Differentiation

Tencent's WeChat app integrates messaging, social media, and mobile payments seamlessly.

Tencent Games is a global leader with popular titles like Honor of Kings and PUBG Mobile.

Tencent Cloud offers scalable solutions for businesses, enhancing digital transformation efforts.

Upsides

Tencent's investment in blockchain technology could enhance its fintech and cloud services.

The Hunyuan-Large language model advances Tencent's AI capabilities in social networking and gaming.

Collaboration with DYXnet on AI solutions opens new avenues in digital transformation services.

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