Job Description: Research Partner

Salary: $115.4K - $169.6K Employment Type: Full-Time Location Type: Remote

---

About Maze

Maze is the user research platform that helps companies build the right products faster by making user insights available at the speed of product development.

In most companies, research demand far exceeds supply. Time, cost, and lack of access to expertise hold teams back. In today’s AI-powered world, anyone can build a product fast. The real challenge? Deeply understanding user needs and building the right product. That’s where Maze comes in.

We believe companies shouldn’t have to choose between building fast and building right. Maze makes research accessible, intuitive, and fast so product teams can put user insights at the center of every decision.

Our platform enables researchers, designers, and product managers to quickly recruit participants, run studies autonomously, and surface insights that actually drive product decisions. Our AI capabilities automate the busywork and add depth and direction to the insights themselves.

That’s why Maze was recently named the #1 user research platform in UX Tools’ Design Tools Survey—and why we’re scaling fast across industries like B2B SaaS, e-Commerce, Financial Services, Retail, and Automotive, supporting world-class customers such as Uber, Amazon, Atlassian, Anthropic & more.

Maze is a Series B company backed by top-tier investors (Felicis, Emergence & Amplify). We operate a global remote workforce driven by our core values.

Please note: This role is open exclusively to candidates based in the Eastern Standard Timezone in the United States & Canada. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. We appreciate your understanding and interest!

---

About the Role

Maze serves over 500 customers through our Field Sales team, ranging from startups just getting started with research to global orgs working to scale it. Some teams are just getting started, others are further along, but nearly all are trying to make research more consistent, impactful, and integrated into how they work.

We’re hiring a Research Partner to help meet that need. This is a high-impact, full-time role focused on helping our customers improve their research practices while adopting Maze. You’ll partner closely with our Customer Success team to drive strategic enablement, build scalable programs, and deliver hands-on support where it matters most.

Your first focus will be building and scaling our onboarding experience, making sure new customers don’t just get started with Maze, but see real value early on. That could include helping teams assess their research maturity, advising on methodology and team structure, and equipping them with frameworks, playbooks, and scalable education.

While onboarding will be your primary focus, you’ll also flex across other strategic CS initiatives, from customer education pilots to maturity assessments to 1:1 enablement, helping Maze shape a best-in-class post-sale experience.

---

What You'll Do

• Design and scale Maze’s customer onboarding program, ensuring our customers find value early and develop lasting research habits.
• Guide customers through research maturity assessments and early-stage strategy planning to match Maze usage to business goals.
• Build onboarding playbooks, templates, and frameworks that support both 1:1 bespoke journeys and scaled, repeatable programs.
• Run customer-facing sessions: research advisory, training calls, office hours, with a focus on strategic enablement, not just tactical setup.
• Partner with CSMs, AMs, Solutions, and Product to ensure consistency and impact across the customer journey.
• Contribute to other CS-led research programs, pilots, or high-touch engagements as needed, helping us continuously level up our approach.
• Serve as an internal thought partner on research best practices and how to embed Maze in diverse orgs, from startups to global enterprises.
• You’ll operate fluidly between 1:1 and 1:many, executiv