Senior Project Associate, Partner Policies & Processes at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Problem-Solving & Strategic Thinking: Consistently applies structured thinking to own and others' work. Provides thoughtful frameworks for weighing tradeoffs in unclear situations. Drives forward-thinking analyses. Coaches others in building blocks of strategic thinking. Understands the strategic implications of their work. Is able to anticipate risks and suggest ways to mitigate
Process Design: Has deep expertise and experience in process mapping, is able to identify inefficiencies

Responsibilities

Define Deliveroo’s partner-related policies, partner-facing and internal commercial processes, ensuring implementation across functions
Lead thinking on ensuring partner-facing policies and processes deliver positive partner experience at the lowest cost-to-serve
Define end-to-end processes and work with functions to ensure steps are followed
Partner with Product to identify automation opportunities
Lead go-to-market with internal and external stakeholders for changes and improvements
Define end-to-end processes for commercial-related processes
Map and document every process for clarity on responsibilities, sub-tasks, and hand-offs between functions/roles
Define success metrics to monitor positive partner experience and efficient delivery
Maintain up-to-date partner-facing documentation and communication on processes and sign-up policies
Monitor performance of success metrics for partner-facing and internal processes to ensure compliance
Identify opportunities for improvement based on deep-dive analysis
Develop process improvement roadmaps for each process or functional area, supported by business cases demonstrating ROI
Identify automation opportunities to reduce cost-to-serve and/or enhance partner experience
Support Product teams with requirements definition, financial business cases, and engagement with frontline teams/partners
Lead UAT, utilizing frontline commercial personnel
Facilitate frontline user/partner feedback on product enhancements post-launch
Project manage each partner-facing policy or process change per go-to-market playbook
Collaborate with GTM Content team for partner and frontline communications
Collaborate with Commercial Incentives, Learning & Development team for frontline training
Lead change management with frontline commercial teams, supported by Training Managers and line managers
Review post-launch performance and act on course corrections or improvements timely

Skills

Process Mapping

Policy Development

Stakeholder Management

Performance Metrics

Documentation

Automation

Project Management

Cross-Functional Collaboration

Go-to-Market

Compliance

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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