Senior Program Manager

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Video Game Development, Software DevelopmentIndustries

Requirements

Candidates must possess a Bachelor's degree in Computer Science or equivalent experience, with a minimum of 7 years in program management, including 3 years in a leadership role. Required qualifications include strong knowledge of lean manufacturing, Six Sigma, or other continuous improvement methodologies, proven ability to lead teams, manage change, and drive operational excellence, excellent problem-solving, organizational, and communication skills, 2+ years of Contract Management and RFP experience, experience establishing and monitoring KPIs, Organizational Change Management experience, and proficiency in production planning software and ERP systems. Preferred qualifications include a Master's degree or MBA, experience in AI, Computer Science, or Engineering, and certification in Lean, Six Sigma, or PMP.

Responsibilities

The Senior Program Manager will lead daily production operations to ensure quality and efficiency targets are met, develop and implement schedules, resource plans, and workflow strategies, and monitor key performance indicators (KPIs) to drive continuous improvement. This role involves collaborating with engineering to resolve issues, managing and mentoring Project Managers, Leads, and frontline staff, analyzing production data, and preparing reports for senior leadership. Additionally, the Senior Program Manager will drive cost reduction efforts while maintaining product quality and delivery timelines, manage client relationships, handle stakeholder and management communications including status reporting and MBRs, contribute to forecasting and budgeting, participate in interviewing and hiring, identify and drive continuous improvement opportunities, and lead teams through change management cycles and organizational change.

Skills

Program Management

Production Management

Process Improvement

Team Leadership

Operations Management

Scheduling

Resource Planning

Workflow Strategy

KPI Monitoring

Continuous Improvement

Collaboration

Data Analysis

Reporting

Cost Reduction

Client Management

Stakeholder Communication

Forecasting

Budgeting

Hiring

Change Management

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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