Solar Programs, Senior Manager - Consumer Protection

Company: Energy Solutions Department: Distributed Energy Resources (DERs) Location: [Location not specified in original description]

Position Overview

Energy Solutions is seeking a motivated and experienced Solar Programs, Senior Manager - Consumer Protection to join our Distributed Energy Resources (DERs) Department. This role is crucial in supporting our work as the Program Administrator for Illinois Shines, a statewide incentive program designed to help Illinois residents transition to solar power more affordably. You will play a vital role in protecting consumers' rights as the state works towards its goal of 100% renewable energy by 2050. If you are passionate about the clean energy transition and making a significant impact, this is an excellent opportunity to work with talented colleagues in a supportive and energetic culture.

Responsibilities

Daily responsibilities include, but are not limited to:

• Investigating allegations of Program violations escalated by the team.
• Making recommendations for informal mediation, potential pre-disciplinary, and disciplinary action for apparent and/or confirmed Program violations based upon Program requirements.
• Timely drafting letters to entities alleged or confirmed to have violated Program requirements, consistent with standard operating procedures.
• Identifying trends in consumer complaints and Program violations, recommending potential proactive measures to promote Program compliance and reduce consumer protection violations.
• Supervising staff on the Consumer Protection team, assisting with their successful completion of assigned tasks and overall career development.
• Maintaining and developing client relationships, serving as a trusted partner for current and new clients.
• Organizing and leading in-person meetings, conference calls, and collaboration sessions with clients, program participants, and customers.
• Managing the overall direction, execution, quality control, and completion of project deliverables.
• Attending and contributing to monthly Consumer Protections Working Group meetings with regional consumer advocacy groups.
• Developing an effective process to communicate project progress across a large team, management, and clients.
• Coordinating with the Team Lead on oversight of a team of project managers and associates.
• Tracking deliverables, milestones, and following up with stakeholders and team members to ensure they are on task to complete action items.
• Tracking key performance metrics and goals.
• Reviewing the team’s market research and data analysis deliverables.
• Participating in and leading cross-department meetings and discussions, prioritizing and delegating follow-up items, and tracking and reporting progress.
• Effectively prioritizing and managing additional ad-hoc requests and responsibilities.

Minimum Qualifications

• A bachelor’s degree and a minimum of 8 years of relevant work experience in consumer protection, legal, investigations, compliance, and/or complex project management. OR A Juris Doctorate and a minimum of 5 years of relevant work experience in consumer protection, legal, investigations, compliance, and/or complex project management.
• A minimum of 2 years of experience in [Specific experience not fully detailed in original description].

About Energy Solutions

Since 1995, Energy Solutions has focused on delivering large-scale energy, carbon, and water-use savings through market-based programs. We offer proven, performance-based solutions for utility, government, and institutional customers, harnessing the power of market-based programs to drive impactful change. We are committed to being a powerful force for delivering significant savings and contributing to a decarbonized grid.