[Remote] Product Manager, Payments at Eventbrite

United States

Eventbrite Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Event Ticketing, Online Payments, BiotechnologyIndustries

Requirements

Candidates should have 3-5 years of product management experience in consumer-facing products, ideally in e-commerce or marketplaces. A proven track record in payments, PSP integrations, or transaction optimization is required. Experience with global payment methods, fraud prevention, or financial infrastructure is expected. Strong customer empathy, analytical and data-driven skills, and the ability to collaborate across disciplines and navigate complexity are essential. Clear communication skills are necessary. Bonus points for experience with PSPs, acquirers, fraud prevention platforms, payments compliance (PCI, PSD2, 3DS), optimizing payment costs, or working with experimentation platforms.

Responsibilities

The Product Manager will contribute to the vision, strategy, and roadmap for Eventbrite's payments ecosystem. They will build and support strong relationships with global payment service providers, understand buyer and creator needs to expand payment methods and reduce friction, and identify initiatives to improve conversion, lower processing costs, and minimize payment failures. Responsibilities also include ensuring security, compliance, and resiliency, collaborating across engineering, design, analytics, marketing, and finance, balancing experimentation with scaling, defining goals and success metrics, and driving execution. The role involves partnering with cross-functional teams to maintain focus on user and business priorities.

Skills

Product Management
Payments Strategy
Payment Service Providers
Payment Methods
Transaction Security
Cost Optimization
Fraud Prevention
Compliance
Infrastructure Scalability
Global Payments

Eventbrite

Self-service ticketing platform for live events

About Eventbrite

Eventbrite is a self-service ticketing platform that allows individuals and organizations to create, share, find, and attend various live events. Users can set up events ranging from music festivals to conferences and gaming competitions. The platform works by enabling event organizers to sell tickets online, while also providing tools for payment processing and event marketing. Eventbrite stands out from competitors by offering personalized recommendations and automated notifications to enhance the ticket-buying experience. The goal of Eventbrite is to simplify the event management process for organizers and make it easier for attendees to discover and participate in live events.

San Francisco, CaliforniaHeadquarters
2006Year Founded
$382.8MTotal Funding
IPOCompany Stage
Data & Analytics, Fintech, EntertainmentIndustries
1,001-5,000Employees

Benefits

We care about your mental health and wellbeing. Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And if you like sports, we have our wellness program to pay for your gym expenses.
Ongoing training and career development is an important part of our culture. We offer unlimited access to courses in Udemy, language exchange programs, internal training, wildtalks, workshops and weekly sessions with our CEO
Work-life balance is extremely important to us. Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds! We believe in a flexible working environment to allow Britelings to perform at their best ensuring a healthy work-life balance. We have recently implemented Britebreak Fridays: all Britelings turn off their computers and take the first Friday of every month off to focus on their wellbeing.

Risks

Increased competition from Zoom Events threatens Eventbrite's virtual events market share.
Eventbrite for Causes may reduce revenue due to discounted nonprofit programs.
Leadership changes could lead to temporary operational disruptions.

Differentiation

Eventbrite offers a comprehensive platform for diverse event types and sizes.
The platform provides real-time insights and 24/7 monitoring for event organizers.
Eventbrite's personalized recommendations enhance user engagement and ticket sales.

Upsides

Growing demand for hybrid events expands Eventbrite's market reach and offerings.
AI-driven personalization tools enhance attendee experiences and satisfaction.
Sustainability focus allows Eventbrite to offer eco-friendly event management solutions.

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