Senior Product Manager
FetchFull Time
Senior (5 to 8 years)
Candidates should have 3-5 years of product management experience in consumer-facing products, ideally in e-commerce or marketplaces. A proven track record in payments, PSP integrations, or transaction optimization is required. Experience with global payment methods, fraud prevention, or financial infrastructure is expected. Strong customer empathy, analytical and data-driven skills, and the ability to collaborate across disciplines and navigate complexity are essential. Clear communication skills are necessary. Bonus points for experience with PSPs, acquirers, fraud prevention platforms, payments compliance (PCI, PSD2, 3DS), optimizing payment costs, or working with experimentation platforms.
The Product Manager will contribute to the vision, strategy, and roadmap for Eventbrite's payments ecosystem. They will build and support strong relationships with global payment service providers, understand buyer and creator needs to expand payment methods and reduce friction, and identify initiatives to improve conversion, lower processing costs, and minimize payment failures. Responsibilities also include ensuring security, compliance, and resiliency, collaborating across engineering, design, analytics, marketing, and finance, balancing experimentation with scaling, defining goals and success metrics, and driving execution. The role involves partnering with cross-functional teams to maintain focus on user and business priorities.
Self-service ticketing platform for live events
Eventbrite is a self-service ticketing platform that allows individuals and organizations to create, share, find, and attend various live events. Users can set up events ranging from music festivals to conferences and gaming competitions. The platform works by enabling event organizers to sell tickets online, while also providing tools for payment processing and event marketing. Eventbrite stands out from competitors by offering personalized recommendations and automated notifications to enhance the ticket-buying experience. The goal of Eventbrite is to simplify the event management process for organizers and make it easier for attendees to discover and participate in live events.