Senior Product Manager

Employment Type: Full Time

About Us

Canary Technologies is revolutionizing the hospitality industry with modern software powered by Canary's hospitality-specific AI platform. Over 20,000 hoteliers in 90+ countries rely on Canary to work smarter and enhance guest experiences. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary for results. Canary has been recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. We are backed by top Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners. Join us in shaping the future of hospitality!

About the Role

Canary is a leader in providing AI-powered technology solutions to the hospitality industry. Our mission is to empower hotels to modernize operations, elevate guest experiences, and drive business results through intuitive, digital-first products. Our innovative platform is trusted globally for its ability to streamline operations and improve guest satisfaction.

We are seeking a Senior Product Manager to join our expanding team and lead the development of impactful products across key areas of our platform. In this role, you will own complex problem spaces, collaborate closely with cross-functional partners, and drive initiatives critical to Canary's continued growth and customer success.

You will have the opportunity to work on a variety of high-leverage product areas, including:

• Guest communication
• Digital check-in
• Payments
• Upsells
• And more

As part of a globally distributed team, you will collaborate regularly with colleagues and customers across different time zones. Flexibility, asynchronous communication, and strong cross-cultural collaboration skills are essential.

If you are a strong product thinker with at least 5 years of product management experience and are passionate about shaping the future of hospitality tech, we encourage you to connect with us.

Responsibilities

• Define and execute product strategy, roadmap, and delivery plans for one or more areas of the Canary platform.
• Partner with Engineering and Design to create intuitive, scalable, and reliable features.
• Collaborate with stakeholders across Sales, Customer Success, and Marketing to ensure successful product launches and strong customer adoption.
• Conduct in-depth customer research and product analysis to inform prioritization and uncover new opportunities.
• Translate complex customer and business needs into clear product requirements and user stories.
• Set clear goals and success metrics, and utilize data to drive continuous improvement and iteration.
• Mentor other product managers and contribute to the broader product culture and processes.

Qualifications

• 5+ years of product management experience in B2B SaaS or a technology-driven environment.
• Proven ability to define and ship successful products that deliver measurable business outcomes.
• Strong product intuition and customer empathy—you understand how to solve real problems with elegant, user-focused solutions.
• Experience working closely with Engineering and Design to drive execution in an agile environment.
• Skilled at making data-informed decisions while remaining grounded in customer feedback.
• Comfortable operating in a high-growth, fast-paced environment with shifting priorities.
• Excellent communication and collaboration skills across technical and non-technical audiences.
• Experience working across time zones and within globally distributed teams.
• Bonus: Experience in hospitality technology, messaging platforms, payments, or AI/automation is a plus.

Additional Benefits

We are committed to making Canary a fun and exciting place to work. Some of our benefits include:

• Canary Days: To ensure the team has time to recharge, we provide company-wide days off each month, ensuring at least one extended weekend or day off.