Senior Product Manager, AI/ML at Weave

Lehi, Utah, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Experience pulling together customer and stakeholder feedback and working closely with a development team to identify and build solutions that delight the customer while positively impacting their business
Comfortable diving deep into technical details with engineering teams
Experience working across multiple teams across India and US time zones
Ability to make a seamless experience for the end user
Understanding of driving value, usability, feasibility, and business viability through a compliance-first approach (HIPAA, TCPA, PCI)

Responsibilities

Define, own, and champion the product vision, strategy, and roadmap for a unified conversational AI platform, including architecting a single conversational intelligence layer that orchestrates user interactions across all channels without fragmentation, maintaining context and compliance
Own the end-to-end conversational design process, including prompt engineering and the mapping of complex, multi-turn conversational flows for a wide range of end user requests
Develop a framework for defining and implementing customer-specific conversational styles, ensuring each AI interaction is empathetic, trustworthy, and aligned with the customer’s needs
Establish, monitor, and own a comprehensive suite of metrics to measure product performance and customer impact, including end user satisfaction, task completion rates, and staff time saved
Conduct continuous market analysis and user research to identify emerging trends and opportunities for innovation in end user engagement and healthcare AI
Become the undisputed expert on customers and end users, deeply understanding their workflows, conversational patterns, language, and types of questions
Champion a continuous discovery process, analyzing call transcripts, chat logs, and user interviews to uncover insights into conversational behavior, user intent, and common points of confusion
Translate customer and business needs, converting raw feedback and conversational data into a well-defined backlog of user stories, dialogue flows, and AI response requirements for the engineering team
Lead a dedicated product team of machine learning engineers, designers, and data analysts through the full product development lifecycle
Continuously test and refine AI product behaviors and conversational flows

Skills

Key technologies and capabilities for this role

AIMLProduct ManagementProduct StrategyConversational AIHIPAATCPAPCI ComplianceOKRs

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This is a hybrid position (remote/in office) located in the Lehi, UT headquarters.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills are required for the Senior Product Manager role?

Key skills include owning product strategy and vision, prompt engineering for conversational AI, working closely with engineering teams on technical details, collaborating across US and India time zones, and driving value through a compliance-first approach.

What is the company culture like at Weave?

Weave has an amazing customer-focused culture with high autonomy and high alignment through clear goals, OKRs, and tight collaboration across engineering, support, product marketing, sales, and customer success.

What makes a strong candidate for this Senior Product Manager position?

A strong candidate has experience gathering customer and stakeholder feedback, collaborating closely with development teams to build customer-delighting solutions, comfort with technical details and cross-time-zone work, and expertise in driving product value, usability, feasibility, and business viability with a compliance-first mindset.

Weave

Patient communication solutions for healthcare providers

About Weave

Weave provides patient communication solutions tailored for dental and optometry practices. Its platform includes tools for scheduling appointments, sending reminders, managing patient reviews, and enabling two-way texting and calling. This helps healthcare providers interact with patients more effectively and manage their daily tasks. Weave also offers features like virtual waiting rooms and remote communication options, which are especially useful during the COVID-19 pandemic. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its services, which vary based on practice size and needed features. By focusing on improving operational efficiency and patient satisfaction, Weave distinguishes itself from competitors in the healthcare technology market.

Lehi, UtahHeadquarters

2008Year Founded

$143MTotal Funding

IPOCompany Stage

Enterprise Software, HealthcareIndustries

501-1,000Employees

Risks

Increased competition from fast-growing companies like Pure Healthcare.

Slow adoption of digital payment solutions in healthcare may hinder Weave's features.

Economic downturns could affect subscription-based revenue models for healthcare practices.

Differentiation

Weave integrates AI tools for enhanced communication and scheduling in healthcare.

Weave offers a comprehensive suite of tools for dental and optometry practices.

Weave's platform supports virtual waiting rooms and remote communication options.

Upsides

Weave's new platform interface integrates AI for improved user experience.

Payment Reminders feature helps healthcare practices collect outstanding balances efficiently.

Weave's partner marketplace enhances operational efficiency for healthcare practices.

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