Senior Product Manager

Senior Product Manager, Agentic AI Conversation Platform

Employment Type: Full-Time Location Type: Remote

Position Overview

At Replicant, we are revolutionizing customer service with AI. Our platform leverages AI-powered conversation intelligence and AI agents to help contact centers resolve issues, proactively identify problems, and enhance agent performance. We are at the forefront of transforming legacy systems to AI-first service, utilizing large language models (LLMs) designed for enterprise scale, security, and empathy.

As a Senior Product Manager, you will be instrumental in defining the vision and strategy for our agentic AI conversation platform. This role offers a unique opportunity to drive innovation in a rapidly evolving GenAI landscape, delivering differentiated products to market. You will collaborate closely with Application Engineering, Machine Learning, and Go-To-Market (GTM) teams to integrate cutting-edge Machine Learning technologies, providing unparalleled value to our customers at scale.

Responsibilities

• Engage with customers and end-users to understand their needs and translate insights into product enhancements and new automation opportunities.
• Lead key initiatives for Replicant’s Conversation Automation product, bringing our vision of the next-generation contact center to life.
• Translate product vision into practical, executable experiments and products.
• Collaborate with cross-functional Engineering, Design, and GTM teams to deliver generative AI-powered solutions that address customer needs and drive business value.
• Define and measure business outcomes and key performance indicators (KPIs) for deployed solutions.
• Conduct research and competitive analysis to identify new opportunities in the LLM and AI space, ensuring Replicant's leadership position.
• Partner with cross-functional business stakeholders and leadership across the company.

Requirements

• 5+ years of product management experience with a proven track record of exceptional product delivery that delights customers.
• An owner mentality with a willingness to delve into details to ensure the delivery of the right product.
• Deep data orientation with experience in making data-driven decisions, including defining the right KPIs and setting ambitious goals.
• Proven ability to bring structure to unstructured work, develop strategy, and adapt to change.
• Excellent communication skills with the ability to collaborate and influence cross-functional stakeholders.

Nice-to-Have's

• 1+ years of experience in AI/ML.
• Previous experience at a high-growth startup.
• Experience working in research or other development programs with high ambiguity, technical complexity, and risk.

Company Information

Replicant is building category-defining technology with a kind, ambitious team. We are excited by the potential of LLMs, voice AI, and creating impactful solutions for customer service.

Our Values

Replicant operates on three core values. We seek individuals who are excited and moved by these values, as every new team member contributes to our culture.

• Blade Runners: We take initiative and drive projects forward.

Benefits for Full-Time Employees

• 🏠 Remote Working Environment: Respects time zone differences.
• 💸 Highly Competitive Compensation: Includes salaries, equity, and a 401(k) plan for US Employees.
• 🏥 Top-Tier Healthcare: Comprehensive medical, vision, and dental coverage.
• 🏋️ Health and Wellness Perk.
• 🖥️ Equipment Stipend.
• 🌴 Flexible Vacation Policy.
• ✈️ Amazing Team Trips & Offsites: Opportunities for unique team experiences.
• 🌺 Sabbatical Program: Eligible for a 5-week sabbatical after 4.5 years of employment.