Senior Product Manager

Canada

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer Service, Contact Center TechnologyIndustries

Requirements

Candidates should possess at least 5 years of product management experience with a proven history of delivering exceptional products. A deep data orientation with experience in making data-driven decisions, defining KPIs, and setting aggressive goals is essential. The role requires the ability to bring structure to unstructured work, develop strategy, adapt to change, and possess excellent communication and influencing skills. Experience in AI/ML and working at a high-growth startup are considered nice-to-haves.

Responsibilities

The Senior Product Manager will drive the vision and strategy for the agentic AI conversation platform, focusing on new automation capabilities. Responsibilities include engaging with customers to understand needs, leading key initiatives for the Conversation Automation product, and translating vision into practical experiments and products. The role involves working with cross-functional teams to deliver generative AI-powered solutions, defining and measuring business outcomes, and conducting research and competitive analysis in the LLM and AI space.

Skills

Product Management

Machine Learning

GenAI

LLMs

Voice AI

Customer Service

Contact Centers

Product Strategy

Product Development

Go-to-Market (GTM)

Sales

Customer Success

Product Delivery

Replicant

AI-powered customer service solutions provider

About Replicant

Replicant provides AI-powered customer service solutions designed for businesses with high call volumes, such as restaurants and retail companies. Their platform operates in the cloud and integrates with existing systems like IVR, CCaaS, and CRM, allowing businesses to authenticate callers and resolve issues efficiently. Replicant's pay-as-you-go pricing model enables companies to adjust their customer service capacity based on demand, making it ideal for handling seasonal fluctuations. The platform is available 24/7, which helps eliminate wait times and enhances customer satisfaction. Replicant stands out from competitors by offering seamless integration with various systems and a flexible pricing structure, aiming to improve customer service operations and overall satisfaction for its clients.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$113MTotal Funding

SERIES_BCompany Stage

Consumer Software, Enterprise Software, AI & Machine LearningIndustries

51-200Employees