Senior Product Design Manager, Service Delivery

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Software / SaaSIndustries

Requirements

Candidates should possess 10+ years of product design experience, including experience with SaaS or complex platform environments, and 5+ years of experience leading and managing product design teams. They should have a proven track record of shipping high-quality, user-centered products at scale, deep expertise in user research, interaction design, and systems thinking, and a demonstrated ability to connect design strategy to business and customer outcomes. Strong understanding of accessibility standards (WCAG) and inclusive design principles is also required.

Responsibilities

The Senior Product Design Manager will lead the vision and strategy for Service Delivery UX, partnering with Product and Engineering to translate business goals, user insights, and data into actionable design strategies. They will manage and mentor a talented group of product designers, fostering a culture of curiosity and collaboration, and champion user-centered design by embedding user research and data-driven practices into the product development process. This role involves collaborating cross-functionally with various teams, influencing product direction, contributing to the design system, and hiring and developing exceptional talent while also planning and allocating resources effectively.

Skills

Product Design

UX Strategy

User Research

Data-Driven Design

Design Standards

Cross-Functional Collaboration

Leadership

Mentoring

Human-Centered Design

Clio

Legal practice management software provider

About Clio

Clio provides legal practice management software that helps law firms operate more efficiently. Its two main products, Clio Grow and Clio Manage, serve different purposes: Clio Grow enhances the client intake process and engagement, while Clio Manage allows firms to organize tasks, manage cases, handle documents, and process payments in one platform. Clio caters to a diverse clientele, from solo practitioners to large firms, and operates on a subscription model, charging users monthly or annually for access to its software. The goal of Clio is to improve the efficiency of legal practices and reduce administrative burdens, ultimately supporting their growth.

Burnaby, CanadaHeadquarters

2008Year Founded

$1,279.9MTotal Funding

SERIES_FCompany Stage

LegalIndustries

1,001-5,000Employees

Benefits

Company equity

401k

Parental leave options and stipend

Flexible paid time off

Stipend to support WFH

Various wellness benefitsand programs

Risks

Emerging AI-driven legal tech startups could challenge Clio's market share.

Staying private may limit Clio's access to public market capital.

Significant investment in AI and expansion may strain Clio's resources.

Differentiation

Clio offers a comprehensive suite for law firm management, including client intake and payments.

Clio's products, Clio Grow and Clio Manage, streamline operations for legal professionals.

Clio's cloud-based platform supports solo practitioners and large law firms alike.

Upsides

Clio raised $900M in 2024, marking the largest Canadian software funding round.

Clio plans to enhance AI capabilities and expand into international markets.

Clio's subscription model generates $200M in annual recurring revenue.

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