Senior Manager of Product Design - Service Delivery

Employment Type: Full-time

Position Overview

Clio is a global leader transforming the legal experience by improving the lives of legal professionals and increasing access to justice. We are seeking a Senior Manager of Product Design to lead our Service Delivery team. This team is responsible for the tools and workflows that enable legal professionals to plan, manage, and execute high-quality legal work, including experiences like calendaring, task orchestration, case management workflows, and collaboration within Clio Manage, our flagship product.

This is a critical leadership role within Clio’s growing Product Design & Research organization. As a strategic design leader, you will combine strategic oversight with design craft, setting direction while remaining close to the work. You will shape the design vision, nurture a high-performing design team, and partner closely with Product and Engineering to deliver meaningful, human-centered experiences at scale.

This role is open to candidates across the US and Canada (excluding Quebec). Candidates located near our hubs (Burnaby, Calgary, or Toronto) are expected to work in the office a minimum of twice per week on designated Anchor Days.

What You’ll Work On

• Lead the vision and strategy for Service Delivery UX, partnering with Product and Engineering to translate business goals, user insights, and data into actionable design strategies.
• Manage and mentor a talented group of product designers, fostering a culture of curiosity, autonomy, collaboration, and continuous growth.
• Champion user-centered design by embedding user research and data-driven practices into the product development process.
• Establish and evolve design standards to ensure quality, consistency, and scalability across Service Delivery features.
• Collaborate cross-functionally with Product, Engineering, Research, Data Science, Marketing, and Customer Success to deliver cohesive, valuable experiences.
• Influence product direction through clear communication of design rationale, insights, and tradeoffs with stakeholders at all levels.
• Plan and allocate resources effectively, ensuring the team is equipped to meet delivery goals and drive long-term strategic impact.
• Contribute to Clio’s design system, helping ensure platform-wide consistency and efficiency.
• Hire and develop exceptional talent, conducting performance reviews, delivering feedback, and supporting each team member’s growth and success.

What You Bring

• 10+ years of product design experience, including SaaS or complex platform environments.
• 5+ years of experience leading and managing product design teams.
• A proven track record of shipping high-quality, user-centered products at scale.
• Deep expertise in user research, interaction design, and systems thinking.
• Demonstrated ability to connect design strategy to business and customer outcomes.
• Experience leading complex cross-functional initiatives with agility and influence.
• A coaching mindset—able to build trust, grow talent, and lead through ambiguity.
• Proficiency with modern design and collaboration tools (Figma, Miro, etc.).
• Strong understanding of accessibility standards (WCAG) and inclusive design principles.
• Experience working in fast-paced, iterative product development environments.

Nice to Have

• Experience designing for enterprise or regulated industries (e.g., legal, healthcare, finance).
• Familiarity with AI-assisted workflows, automation, or personalization in product design.
• Experience contributing to or evolving platform-level systems and multi-product environments.

If you’re excited about transforming how lawyers deliver legal services, and want to lead a team designing intelligent, intuitive, and impactful experiences, we’d love to hear from you.

What You Will Find Here

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive compensation.