Director of Product Design
Sidecar HealthSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Customer Relationship Management (CRM), SaaSIndustries
Requirements
Candidates should possess over 10 years of product design experience, with a minimum of 5 years in design leadership roles. Proven experience in planning and executing design strategies in collaboration with Product and Engineering leadership is required, along with the ability to scale teams of 5-15 designers in fast-paced SaaS environments. Deep expertise in end-to-end SaaS product design and user experience strategy is essential, as is proficiency with modern design tools like Figma and AI-powered prototyping tools. Excellent communication skills with executive-level influence are also necessary.
Responsibilities
The Head of Product Design will lead the design organization and drive exceptional user experiences across the Agentic platform, reporting to the VP of Product. Responsibilities include building and scaling a world-class design team, mentoring talent, and fostering a culture of innovation. The role involves defining a design strategy centered on AI, elevating UX/UI, and creating fluid customer journeys. This includes collaborating with Product, Engineering, and Go-to-Market teams to build high-quality functionality, establishing scalable design operations, design systems, and quality standards, and driving innovation by leveraging AI-powered design tools. The Head of Product Design will also demonstrate design's impact on core business KPIs and user satisfaction, while reducing design debt and increasing design-driven experimentation.
Skills
Product Design
CRM
AI
Automation
No-code configuration
Data Platform
Customer Experience
Messaging Channels
Kustomer
Customer service platform for businesses
About Kustomer
Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.
New York City, New YorkHeadquarters
2015Year Founded
$227.1MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
201-500Employees
Benefits
Holistic wellness, including physical and mental health services
Paid leave for new parents
Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses
Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money
Personalized assistance navigating all of the information, resources, and programs available to support your family care needs
Competitive retirement plan
Life insurance and survivor support
Equity awards
Complimentary access to TurboTax
On-site or video tax consultations to answer your questions
Legal support through Hyatt Legal for you and/or your parents if you need it
Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook
Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success
Generous paid time off
A 30-day paid break every five years
Leave programs so that you can take the time you need to care for yourself or your family when you need it
Risks
Integration challenges with WhatsApp could disrupt services if not managed well.
AI tools may face regulatory scrutiny in regions with strict AI regulations.
Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.
Differentiation
Kustomer offers a unified timeline view for seamless omnichannel customer service.
The platform provides no-code customization, allowing quick adaptation to business changes.
Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.
Upsides
Integration with WhatsApp expands Kustomer's reach to over 2 billion users.
Recent $60M funding boosts Kustomer's resources for product and market expansion.
CRM Powered Proactive Messaging improves customer engagement and satisfaction.
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