[Remote] Senior Principal Engagement Manager, State and Local Government at ServiceNow

Candidates must have a minimum of 15 years of high-tech/SaaS industry experience, with over 10 years in Customer Engagement roles. Prior experience implementing or supporting ServiceNow products in an Enterprise environment is essential. Excellent cross-functional, technical Project Management experience including planning, scheduling, monitoring, and stakeholder reporting is required. Demonstrated experience in leading key projects, including strategic customer programs from inception to successful roll-out and beyond, is necessary. Excellent documentation and presentation skills, including creative thinking and a willingness to work hands-on to deliver impactful outcomes, are expected. Experience with analytics and understanding of metrics and KPIs is required. Thought leadership and strategic thinking are crucial. The ability to gather and analyze data to understand the pros and cons of different decisions and options, communicate abstract ideas clearly, independently manage complex project objectives, and possess excellent negotiation and persuasion skills are necessary. Facilitation skills in leading and planning meetings, reviews, and retrospectives, strong customer orientation, active listening skills, the ability to learn quickly, and critical thinking skills are also required. A BS/BA degree in computer science, engineering, or a related discipline is preferred. Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is also a requirement. Travel up to 50% is expected.