Senior Pricing Strategy Manager

Employment Type: Full-time Location Type: Remote

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Position Overview

As a Senior Pricing Strategy Manager, you will lead and advise on strategic Pricing and Packaging recommendations to drive growth for ServiceNow's innovation.

Responsibilities

• Partner with Product Pricing Strategy leadership to develop monetization strategies across ServiceNow’s product portfolio informed by customer segmentation, data-driven insights, market dynamics, and strategic objectives.
• Partner on key initiatives such as pricing model updates, evaluating packaging decisions and product promotions.
• Using qualitative and quantitative market insights and drivers, develop future-facing pricing and packaging models that capture the monetization potential from emerging trends, such as AI.
• Define, track, and measure product pricing KPIs and identify actionable decision insights to improve pricing and packaging strategy.
• Manage key stakeholders and drive alignment on pricing and packaging changes.
• Operationalize monetization strategies, working cross-functionally across product management, operations, sales, marketing, finance, and legal.

Qualifications

• Experience:
  • 6+ years of experience in the enterprise technology industry and/or 4+ years in management consulting across strategy, pricing, and/or product management.
  • Experience in enterprise technology Services businesses is a plus.
• Skills:
  • Successful track record developing, leading, operationalizing, and executing pricing and packaging strategies for software businesses through cross-functional collaboration.
  • Ability to solve ambiguous problems and leverage a framework for decision-making to arrive at a strategic recommendation.
  • Strong communication skills and highly effective in securing buy-in on monetization strategies from cross-functional counterparts and executives.
  • Expertise in analytics, including synthesizing and analyzing large data sets, designing pricing surveys such as conjoint analyses, A-B testing, or equivalent.
• Education:
  • Bachelor's degree in business, economics, operations, or other quantitative disciplines.
  • Graduate degree in the above disciplines is a plus.

Compensation and Benefits

• Salary Range: $137,500 - $240,700 (for positions in this location)
• Additional Compensation: Equity (when applicable), variable/incentive compensation, and competitive On Target Earnings (OTE) for sales positions.
• Benefits: Health plans (including flexible spending accounts), 401(k) Plan with company match, Employee Stock Purchase Program (ESPP), matching donations, flexible time away plan, and family leave programs.

Note: Compensation is based on geographic location and subject to change based on work location. Base pay is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability.