Senior Platform Communication Associate at AI Foundation

Berlin, Berlin, Germany

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fashion, Sustainability, Textile, Apparel, FootwearIndustries

Requirements

Proven experience in technical communication, user documentation, or platform/product communication roles
Excellent writing and editing skills in English, with the ability to translate complex technical content into accessible user-facing messages
Experience managing and facilitating webinars or training sessions for external stakeholders
Strong coordination skills with the ability to manage input from multiple stakeholders and maintain accuracy under deadlines
Comfortable working closely with development teams and understanding software release

Responsibilities

Plan, draft, and execute communications on new and upcoming platform functionalities to external audiences via newsletters, platform announcements, and stakeholder updates
Coordinate and host external webinars and platform walk-throughs to onboard users to new features and changes
Maintain and update ZDHC signatories on development timelines to ensure external stakeholders can track platform progress
Develop communication plans for new releases, ensuring clarity and alignment with user needs and expectations
Write and maintain high-quality Knowledge Base articles, how-to guides, release notes, FAQs, and other user documentation in collaboration with platform and development teams
Tailor communication and documentation to suit varying audiences (brands, suppliers, chemical formulators) with varying levels of technical understanding
Support the localisation of materials where necessary, in collaboration with regional teams
Liaise with Product Owners and developers to stay up-to-date on development roadmaps and feature specifications
Coordinate with the Customer Support Team to inform them ahead of platform updates and ensure they are equipped to assist users
Prepare internal briefing materials (slide decks, cheat sheets) to support Customer Support and regional teams in communicating changes to their respective audiences
Contribute to platform communication approaches that support user education and improve user experience
Collaborate with the Platform Development team to ensure messaging is aligned, timely, and effective
Handle escalated platform questions, creating tickets for feature requests and coordinating with development teams when needed

Skills

Key technologies and capabilities for this role

CommunicationUser EngagementWebinarsNewslettersStakeholder UpdatesPlatform OnboardingContent CreationDocumentationTraining CoordinationExternal Communications

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What are the key responsibilities for the Senior Platform Communication Associate?

The role involves planning and executing external communications on platform functionalities, creating knowledge base articles and user documentation, and coordinating internally with product owners and customer support teams.

What is the company culture like at ZDHC Foundation?

ZDHC emphasizes collaborative engagement, alignment, and large-scale implementation with a holistic approach to sustainable chemical management, focusing on clarity, accessibility, and user-centric communication.

What makes a strong candidate for this role?

Strong candidates will have excellent communication skills to create clear, user-centric materials for diverse audiences, experience coordinating webinars and stakeholder updates, and the ability to collaborate with product, development, and support teams.

AI Foundation

Empowers individuals with ethical AI tools

About AI Foundation

AI Foundation focuses on using artificial intelligence to empower individuals and protect communities. They provide tools and platforms that educate users about AI and help combat misinformation, with their main product, Reality Defender, aimed at establishing trust in AI-powered media. Unlike many competitors, AI Foundation emphasizes making AI accessible to everyone, rather than allowing a few corporations to control it. Their goal is to democratize AI, ensuring it serves as a positive tool for change while promoting social responsibility and ethical use.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$27MTotal Funding

SERIES_BCompany Stage

Cybersecurity, AI & Machine Learning, EducationIndustries

11-50Employees