Senior People Scientist, Scaled Solutions at Culture Amp

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Technology, Employee ExperienceIndustries

Requirements

Background in people analytics or org psychology: Experience interpreting employee feedback and engagement data
Scaled or Strategic Customer Support: Background in consulting or customer success, especially in scalable delivery models
Cross-functional Collaboration: Partnered with CS, Sales, or Renewals to drive customer outcomes
Experimentation & Iteration: History of testing and improving processes or assets based on feedback
Data Storytelling: Translate insights into clear, actionable guidance
Relationship Building: Strong communicator across touchpoints (1:1, office hours, async)
Time & Project Management: Handle multiple priorities with structure
Creative Problem Solving: Meet customer needs within defined support boundaries

Responsibilities

Staying up to date on people analytics best practices especially those relevant to Culture Amp offerings
Maintaining a commitment to Scaled support parameters, even in the face of customer requests for additional assistance, find creative solutions to address and fulfill customer needs
Experimenting with new processes and ways of working
Provide feedback to leadership on what is found to be effective for PS customers, at scale
Have the willingness to experiment and evolve support over time
Assisting with design and implementation of Scale PS assets
Building relationships with Scaled Standard Campers to understand their needs and opportunities to better utilize scaled PS services with the Culture Amp platform
Providing other Campers, like RMs and CSMs their informed opinion on opportunities to increase sales and expansion or reduce churn based on customer data and stakeholder relationships
Conduct scaled guidance sessions
Participating in strategic customer retention and expansion meetings with CS/RM
Coordinating Scaled delivery alignment across practices within policies set by leadership
Participating in strategic customer delivery activities with CS
Support and carry out 1:1 touchpoints for Named Commercial customers and office hours for all customers
Manage a Book of Business of Named Commercial accounts
Organizing PS touchpoints with customers, PS, and CS
Coordinating the exchange of preparatory materials with customers for PS touchpoints
Answering customer emails and other asynchronous inquiries around PS questions

Skills

People Analytics

Data Storytelling

Employee Feedback Analysis

Cross-Functional Collaboration

Process Experimentation

Customer Relationship Building

Scalable Support

Analytics Best Practices

Culture Amp

People analytics platform for employee engagement

About Culture Amp

Culture Amp provides a people analytics platform aimed at improving employee engagement, performance, and retention within organizations. The platform includes tools for gathering and analyzing employee feedback, conducting performance reviews, and monitoring goals. By utilizing powerful analytics and action planning features, Culture Amp helps businesses make informed, data-driven decisions to enhance workplace culture and employee experience. Unlike many competitors, Culture Amp focuses specifically on the HR technology sector, which is rapidly expanding as companies prioritize employee engagement. The company operates on a subscription-based model, offering various pricing tiers tailored to the size of the organization and the features needed.

Melbourne, AustraliaHeadquarters

2009Year Founded

$267.4MTotal Funding

SERIES_FCompany Stage

Data & Analytics, ConsultingIndustries

1,001-5,000Employees

Benefits

Employee Share Options Program

Professional Development Budget

Mental Health Support

Monthly Camper Life Allowance

Team budgets dedicated to team building activities and connection

Paid Vacation

Paid Holidays

Extended year-end breaks

Excellent parental leave and in work support program available from day 1 of joining Culture Amp

5 Social Impact Days a year to make a positive impact on the community outside of work

Home Office Stipend

Medical insurance coverage for you and your family (Available for US & UK only)

Risks

Emerging HR tech startups offering cheaper solutions threaten Culture Amp's market share.

Rapid AI advancements may require Culture Amp to invest heavily to stay competitive.

Data privacy concerns and regulatory changes could impact Culture Amp's operations in key markets.

Differentiation

Culture Amp integrates AI to streamline HR feedback analysis, enhancing efficiency.

The acquisition of Orgnostic boosts Culture Amp's data analytics capabilities significantly.

Culture Amp's People Analytics product offers a unified platform for comprehensive workforce insights.

Upsides

Neera Desai's appointment as GM could strengthen Culture Amp's North American market presence.

Collaboration with Sonder emphasizes employee wellbeing, potentially leading to new wellness features.

AI integration in feedback analysis allows HR teams to focus on strategic initiatives.

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