Senior People Operations Specialist

Position Overview

Grafana Labs is seeking an exceptional Senior People Operations Specialist to join our dynamic international People team. This role is pivotal in supporting over 1,000 team members across 40+ countries in a fast-paced, remote-first environment. The ideal candidate will be a collaborative expert managing the entire employee lifecycle, contributing to the refinement of global People processes.

Responsibilities

Global Onboarding & Compliance

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.

Process Development & Optimization

• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.

Team Member Support & Communications

• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts.
• Coordinate candidate visa processes.

Payroll, Finance, Systems & Data Integrity

• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

Requirements

• Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment.
• Highly organized with strong attention to detail and excellent follow-through skills.
• Ability to multitask effectively.
• Thrives in ambiguity, demonstrating exceptional problem-solving skills and confidence in decision-making.
• Resourceful and adept at both independent work and effective collaboration, with strong initiative, creative problem-solving skills, and sound judgment.
• Proactive self-starter, willing to ask questions, challenge the status quo, and drive initiatives forward.
• Outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships across all levels of the organization (e.g., Finance, Legal, Leadership).
• Highly approachable with a customer service mindset.
• Ability to adapt to new processes.

Company Information

Our People team supports over 1,000 team members in 40+ countries. We are a highly technical team that thrives on diving into details, building from scratch, and creating structure through chaos. Grafana Labs has scaled rapidly, and we are evolving our team, processes, and support at a fast pace.