Senior People Operations Specialist

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

Position Overview

Grafana Labs' People team supports over 1,000 team members in 40+ countries. Our team is highly technical and thrives on diving into details, building from scratch, and creating structure through chaos. We are ambitious and scaling rapidly, evolving our team, processes, and support at a fast pace. We are seeking an exceptional Senior People Operations Specialist to join our established team and play a pivotal role in supporting our dynamic international team.

The Sr. People Ops Specialist will be a key contributor and collaborative expert in managing the entire employee lifecycle. Working as part of a team of Senior People Operations Specialists, you will jointly own and drive critical processes, including global onboarding and offboarding, leave management, compensation operations, and essential collaborations with payroll and finance. This role carries a broad remit, offering a unique opportunity to collectively establish and refine global People processes within a fast-paced, remote-first, and highly international environment. The team members supported are based in multiple time zones, across 40+ different countries.

Responsibilities

Global Onboarding & Compliance

• Manage new hire documentation from offer acceptance, including global Right to Work checks, background screens, and I-9 Documentation, ensuring a first-class onboarding experience.
• Oversee global contract creation and the background check process, supporting contingent onboarding as needed.

Process Development & Optimization

• Research, build, and continuously improve scalable People tools and processes, identifying opportunities for efficiency and automation.
• Support international entity establishments and key annual People processes such as performance, compensation, promotions, and levelling.

Team Member Support & Communications

• Act as a key point of contact for team member inquiries, providing prompt and accurate resolutions.
• Manage and maintain all global People templates, including employment verifications, visa support, offer letters, and contracts, and coordinate candidate visa processes.

Payroll, Finance, Systems & Data Integrity

• Prepare and ensure timely submission of monthly payroll updates, partnering closely with the Finance team for accurate documentation.
• Administer, enhance, and audit all People systems (e.g., Workday, Tangelo, Freshservice), driving data integrity across platforms.

Requirements

• Progressive experience in a People Operations (HR) generalist or coordination role, preferably within a high-growth, remote environment.
• Highly organized, with strong attention to detail and excellent multitasking and follow-through skills.
• Ability to thrive in ambiguity, demonstrating exceptional problem-solving skills and the confidence to make decisions even when all information is not readily available. Understanding when to move forward with a "good" solution and iterate to "great," rather than stalling for perfection.
• Highly resourceful and adept at both independent work and effective collaboration, demonstrating strong initiative, creative problem-solving skills, and sound judgment.
• Proactive self-starter, a true "go-getter" who is not afraid to ask questions, challenge the status quo, and drive initiatives forward.
• Outstanding cross-functional collaboration skills, with a proven ability to build and maintain strong, trusted relationships both within the People team and across all levels of the organization (e.g., Finance, Legal, Leadership).
• Highly approachable with a customer service mindset, ensuring a great interaction for everyone, locally and internationally, with you and the People Operations team.
• Ability to adapt to new processes.

Company Information

Grafana Labs is a rapidly scaling, remote-first company dedicated to making observability easy and available for everyone. Our open-source projects and commercial products are used by thousands of companies worldwide to monitor their systems, applications, and businesses. We are committed to fostering a diverse, inclusive, and collaborative work environment.