Senior People Operations Specialist at Backbase

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR TechIndustries

Requirements

3+ years of HR Operations or People Ops experience, ideally in global or regional roles managing employee lifecycle processes end to end
Proven ability to work independently with strong prioritization skills, balancing strategic thinking with hands-on execution
Track record of leading cross-functional collaboration, managing projects, and influencing stakeholders at multiple levels
Deep passion for delivering an exceptional employee experience through streamlined, scalable People Operations
A strong interest in the HR field — staying up to date on industry trends, evolving practices, and regulatory developments
Curiosity and openness toward HR technology and AI, with a desire to explore new tools and automation opportunities
Familiarity with HRIS tools such as BambooHR (experience with other HR systems is also welcome), and a good understanding of global mobility and labor law considerations across North America and LATAM
Strong communication skills with the ability to build relationships across cultures and organizational levels
Ability to thrive in a hybrid work model, commuting to the Mexico City office at least twice per week

Responsibilities

Own and continuously improve People Operations processes spanning the full employee lifecycle — onboarding, mobility, offboarding — making them scalable, user-friendly, and aligned with business needs
Lead cross-functional projects and OKRs focused on process optimization, documentation, and driving long-term efficiency improvements
Partner strategically with internal teams and stakeholders to advise on complex cases, share best practices, and provide data-driven insights
Serve as the escalation point and main contact for external vendors (e.g., relocation, immigration), ensuring accountability and service excellence
Champion a customer-first mindset in everything you do, raising standards for internal service delivery and employee satisfaction
Mentor junior team members, nurturing a collaborative culture that values knowledge sharing, constructive feedback, and continuous growth
Embrace company values daily: keep communication clear and simple, drive decisions with bias for action, foster honest conversations, and continuously raise the bar
Stay curious about emerging HR technology and AI, bringing an openness to piloting innovative tools that can streamline processes and enhance the employee experience

Skills

Key technologies and capabilities for this role

HR OperationsPeople OperationsOnboardingOffboardingProcess OptimizationCross-functional CollaborationStakeholder ManagementVendor ManagementImmigrationRelocationData-driven InsightsMentoringHR TechnologyAI Tools

Questions & Answers

Common questions about this position

What experience is required for the Senior People Operations Specialist role?

Candidates need 3+ years of HR Operations or People Ops experience, ideally in global or regional roles managing employee lifecycle processes end to end, along with familiarity with HRIS tools like BambooHR and understanding of global mobility and labor laws in North America and LATAM.

What are the key responsibilities of this position?

You'll own and improve People Operations processes across the employee lifecycle, lead cross-functional projects, partner with stakeholders, manage vendors, champion customer-first service, mentor juniors, and stay current with HR tech and AI.

What company values should I align with for this role?

Embrace values like keeping communication clear and simple, driving decisions with bias for action, fostering honest conversations, continuously raising the bar, and championing a customer-first mindset.

Is remote work an option for this position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Backbase

Engagement banking platform for digital transformation

About Backbase

Backbase offers an Engagement Banking Platform that helps banks modernize their customer interactions and internal operations by replacing outdated IT systems. The platform allows banks to enhance customer journeys and eliminate operational silos, empowering both customers and employees. Backbase stands out by providing out-of-the-box web and mobile solutions, along with Model Bank accelerators that simplify digital transformation. The company generates revenue through platform usage fees, comprehensive documentation, and training, while also enabling banks to create unique features with their open APIs and SDK.

Amsterdam, NetherlandsHeadquarters

2003Year Founded

$128.4MTotal Funding

GROWTH_EQUITY_VCCompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging regulations like the EU AI Act may increase compliance costs for Backbase.

Competition from other fintech companies could erode Backbase's market share.

Integration challenges with TD Bank may arise if customer expectations are not met.

Differentiation

Backbase's platform offers seamless integration with any back-end system for banks.

The company provides out-of-the-box web and mobile journeys for digital transformation.

Backbase's Model Bank accelerators embody industry best practices for rapid implementation.

Upsides

Partnership with TD Bank enhances digital experiences for over two million cardholders.

Collaboration with Seven expands Backbase's influence in Africa and the Middle East.

Increased AI adoption in banking offers Backbase opportunities to enhance platform capabilities.

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