Senior Payroll Analyst

Employment Type: Full-time

Position Overview

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients, including one in every county in the United States, and in 98% of primary care deserts.

Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024). In 2023, Ro was also named Best Workplace for Parents for the third year in a row. In 2022, Ro was listed as a CNBC Disruptor 50.

We’re growing our Accounting team and hiring a Senior Payroll Analyst to help scale our payroll operations during an exciting period of growth. In this role, you’ll work closely with the Payroll Manager and cross-functional partners across People, Legal, and Finance to ensure accurate and compliant payroll processing. You’ll support and help lead key workflows such as tax registrations, payroll reconciliations, and reporting, and contribute to high-impact projects like system migrations and process improvements. This is a great opportunity for someone looking to deepen their expertise in payroll while helping build out a best-in-class function with high visibility across the company.

Responsibilities

• Process semi-monthly and biweekly payroll across multiple states and entities.
• Support and execute payroll changes, including complex pay calculations, adjustments, deductions, compensation updates, employee status changes, address/work location changes, and wage garnishments.
• Execute time and attendance processing, ensuring seamless integration with payroll systems.
• Review payroll outputs for accuracy and resolve discrepancies.
• Respond to employee inquiries and collaborate with cross-functional teams to troubleshoot issues.
• Support payroll tax compliance, including responding to tax notices, maintaining unemployment tax rates, coordinating new state tax registrations (SUI/withholding), assisting with timely filings and remittances, and staying current on U.S. payroll regulations.
• Audit 401(k) deferrals each pay cycle and prepare control totals.
• Assist with payroll audits, reporting, employment verifications, and administrative tasks.
• Assist with special projects, process improvements, documentation, and updates to payroll procedures.
• Support year-end payroll activities.
• Identify opportunities to improve payroll processes and efficiency, support the implementation of best practices, and collaborate with the Payroll Manager on recommendations to senior management.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree in accounting, finance, business administration, or related field (preferred).
• 5 + years of hands-on payroll experience, ideally in a high-growth or complex environment.
• Prior experience processing payroll across multiple entities and jurisdictions.
• Experience with end-to-end payroll and timekeeping processes, resolving related issues, and ensuring compliance with payroll regulations.
• Strong organizational, problem-solving, and communication skills (both verbal and written).
• Ability to cultivate effective working relationships (both remotely and in-person) and communicate cross-functionally across all levels of management.
• Intermediate to advanced proficiency in Microsoft Excel (e.g., functions, pivot tables, macros).
• Experience with payroll systems such as UKG is a plus.

Benefits

• Full medical, dental, and vision insurance + OneMedical membership
• Healthcare and Dependent Care FSA
• 401(k) with company match
• Flexible PTO
• Wellbeing + Learning & Growth

Company Information

Ro is a direct-to-patient healthcare company committed to providing the easiest and most effective care possible. Ro's vertically integrated platform offers nationwide telehealth, labs, and pharmacy services, creating a seamless, end-to-end healthcare experience. Ro has been recognized as a Fortune Best Workplace in New York and Health Care for four consecutive years (2021-2024), a Best Workplace for Parents (2021-2023), and a CNBC Disruptor 50 (2022).