Senior Patient Recruitment and Engagement Lead

Job Details

• Employment Type: Full time
• Work Schedule: Standard (Mon-Fri)
• Environmental Conditions: Office

Job Description

PPD is revolutionizing patient recruitment. As the clinical research division of Thermo Fisher Scientific, PPD has launched Patient First, a group dedicated to enhancing the patient experience from the first click to the final visit. Using human-centered, digitally enabled solutions, Patient First optimizes patient recruitment and engagement, site operations, and quality data collection.

PPD is seeking a Senior Patient Recruitment and Engagement Lead to join our Patient Recruitment division. This role is responsible for the development, execution, and delivery of patient recruitment and retention strategies for global studies, including creating a recruitment strategy, monitoring interventions, and providing site support.

This is a home-based position in the US for candidates with 3+ years minimum of central study, global experience with recruitment management and functional lead experience with strong customer facing and team management skills.

Functional Lead

• Acts as a Functional Lead for recruitment and retention strategy and associated initiatives.
• Communicates with the project team including the Project Lead, Clinical Team Manager and CRA's.
• Ensure country and region-appropriate methods are used and requirements met.
• Trains project team members on standard methodologies.
• Works to identify potential risks, develop contingency plans and escalates issues as appropriate.
• Acts as Subject Matter Authority (SMA) for patient recruitment and retention topics in all client communications.
• Tracks metrics and builds progress reports on enrollment targets and updates.

Strategy

• Develop and implement patient recruitment and retention strategies.
• Identification of potential barriers to recruitment and retention and develop risk mitigation plans.
• Work with the client and PPD's project team to identify strategic solutions for the study-specific protocol/patient population.

Third Party-Vendor Collaboration

• Coordinate the quality and performance of providers and address any issues.
• Ensure provider invoices are accurate and timely, oversight for vendor budget.
• Work with internal Finance to manage financial matters regarding providers.
• Coordinate communication between providers, clients, and the internal project team.

Patient Diversity

• Collaborate with the Patient Diversity Team to ensure that the Diversity Plan is reflected within Study Recruitment and Retention Plan.
• Ensure any client diversity requirements are considered during strategy design and monitored throughout enrollment.
• Monitor patient diversity metrics throughout the study and report progress to clients.

Patient Enrollment Optimization

• Partner with Patient Enrollment Optimization Vendor leads to avoid redundancy of vendor oversight tasks and ensure compliance with the vendor's designated activities.
• Gather feedback from project teams and clients to review vendor performance and provide feedback to the Vendor Relationship Lead.
• Ensure that patient recruitment and retention successes and lessons learned are shared, including developing study-specific examples for a cases studies library.
• Provide support for proposals and bid defenses around recruitment lead activities.

Education and Experience

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
• Previous direct patient recruitment experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5-8 years)
• In some cases an equivalency, consisting of appropriate education, training, and/or directly related experience will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills and Abilities

• Excellent client-facing and interpersonal skills, with the ability to establish and maintain positive relationships with clients, internal teams, and external vendors.
• Strong organizational and multitasking abilities, with the capacity to handle