Senior Partner Success Specialist at ConnectWise

Angeles City, Central Luzon, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, MSPIndustries

Requirements

Bachelor’s degree in related field or equivalent business experience
8+ years of experience
Ability to manage large projects and processes independently with limited supervision
Recognized expert in applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirement
Strong knowledge of business processes cross-functionally
Strong ability to quickly grasp and distinctly explain technological and business concepts
Strong knowledge of the IT Service Provider market and business
Strong technical acumen and business management skills
Ability to resolve escalated scenarios while maintaining a positive relationship with partners

Responsibilities

Establishes operational plans for the Partner Success team
Develops and implements new products, processes, standards, and/or operational plans that will have an impact on the achievement of functional results
Provides support to the Partner Success team, with a high attention to detail
May require communication with ConnectWise leadership
Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
Owns communication with key partners and stakeholders
Drives the definition and management of success metrics to ensure they are built into the solution or process in line with customer needs and workflows
Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
Acts as an escalation point for complex scenarios to drive resolution in a timely, proactive manner
Travels to partner locations and IT Nation events and represents ConnectWise at internal and external facing events
Contributes towards creating scalable playbooks and processes around partner interactions and profiles that can be used across the entire PSM team
Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Recommends continuous improvement in processes and communication to continuously work towards increased efficiency and revenue

Skills

Partner Success

Business Value Acceleration

ROI Optimization

Cross-Functional Collaboration

Relationship Management

Operational Planning

Process Development

Stakeholder Communication

Leadership Communication

License Utilization

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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