Biotech Solutions Partnership and Engagement Specialist- US, Remote

Job Description

Employment Type: Full time Work Schedule: Standard (Mon-Fri) Environmental Conditions: Office

Discover Impactful Work: The Biotech Solutions Partnership and Engagement Specialist completes operational processes to optimize daily activities and performance to engage at all levels of the sector-wide biotech organization. Contributes to the prioritization of initiatives supported or led by the team. May lead the planning, development, oversight, analysis, and execution of key operational processes.

A Day in the Life:

• Prepares reports, presentations, and other content needed for business updates.
• Develops content for client meetings (i.e., governance, partnership meetings, collection of sector-level metrics and data).
• Manages the team's shared mailbox and online collaboration workspaces and tools.
• Leads partnership onboarding & implementation across the sector.
• Directs account setup and operationalization for internal and external team members.
• Owns ongoing partnership/account support and maintenance.
• Facilitates relationship management & coordination across the sector.
• As necessary, drives technical or process integration.
• Monitors customer experience through partnership surveys and feedback.
• Maintains client-specific collaboration workspaces.
• Develops varied support materials, presentations, and/or tools to support the department's remit and strategies.
• Proactively collaborates with initiative leads and management to develop, optimize, and improve processes, associated systems/applications, training, and communications.
• Provides support to sector-level conferences to leverage client engagement.
• Works with the Biotech Portfolio Leads to support their partnership needs – i.e., Initiatives, process optimization, tool development, meeting support, etc.
• Leads and manages workstreams to stand up new operating models, or ways of working within our key partnerships to support evolution and growth.
• Manages and facilitates meetings, with client engagement, to support the biotech sector.
• Leads small to medium-scale process improvement initiatives.
• Identifies and collates information required to assess compliance with processes and to prioritize business process improvement needs.
• Performs special projects, assignments, and administrative tasks per business needs.
• Performs proactive and root cause analyses to assess areas of success and opportunities for improvement within our partnerships.

Keys to Success: Education:

• Bachelor's degree or equivalent and relevant formal academic / vocational qualification.

Experience:

• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 5+ years).
• Hands-on experience and knowledge of clinical trial operations.
• In some cases, an equivalency, consisting of a combination of appropriate education, training, and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Knowledge, Skills, Abilities:

• In-depth understanding of procedural documents.
• Strong understanding of process improvement fundamentals.
• Solid investigative and analytical skills.
• Strong negotiation skills.
• Proven understanding of clinical management technology and systems, and strong computer skills.
• Effective judgment, decision-making, critical issue, and risk management skills.
• Effective oral and written communication skills, including the ability to communicate in English, both orally and in writing.
• Strong social skills and problem-solving ability.
• Capable of directing and promoting collaboration in a multi-disciplinary and/or multi-cultural team setting.
• Strong attention to detail.
• Strong leadership and organizational skills.
• Ability to work independently with little guidance in a dynamic environment.
• Thorough understanding of regulatory guidelines and directives.
• Strong creative and critical thinking skills.