Customer.io

Senior Partner Operations & Enablement Manager

Americas

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software as a Service (SaaS), Customer Engagement, Partner Ecosystem ManagementIndustries

Requirements

Candidates should possess 5+ years of experience in partner operations, partner enablement, revenue operations, or a related field, along with proven experience building and optimizing partner programs, tools, and systems (PRM/CRM). Strong analytical skills are required, enabling the ability to interpret data and drive actionable insights.

Responsibilities

The Senior Partner Operations & Enablement Manager will design and execute operational strategies that scale partner programs, build and optimize systems and infrastructure behind partner enablement, lead onboarding and certification programs, create training materials, develop reporting frameworks, collaborate with Revenue Operations on internal processes, deploy and manage partner learning platforms, partner with Product and Product Marketing on content accuracy, and work closely with Sales leadership on joint pipeline strategy and go-to-market alignment.

Skills

Partner Operations
Partner Enablement
CRM
PRM
Data Analysis
Program Management
Training Development
Reporting & Dashboards
LMS
Cross-functional Collaboration
Pipeline Strategy
Go-to-Market Alignment

Customer.io

Marketing automation for customer engagement

About Customer.io

Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.

Key Metrics

Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees

Benefits

Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave

Risks

Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.

Differentiation

Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.

Upsides

Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.

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