Senior Partner Operations & Enablement Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

This role is for a Senior Partner Operations & Enablement Manager at Customer.io. You’ll be a strategic partner to the partner, revenue, and enablement teams, focusing on building and optimizing the infrastructure, data, and programs that support partner success. The goal is to create a streamlined and effective partner ecosystem. This role is ideal for someone who enjoys building systems, collaborating cross-functionally, and supporting partner-facing teams with the tools and insights they need.

Responsibilities

• Design and execute operational strategies that scale partner programs and drive measurable impact.
• Build and optimize the systems and infrastructure behind partner enablement – including CRM/PRM workflows, deal registration, and performance tracking.
• Lead onboarding and certification programs that accelerate partner time-to-value.
• Create training materials, technical guides, sales playbooks, and certifications tailored to partner roles and responsibilities.
• Develop reporting frameworks and dashboards to track partner engagement, pipeline contribution, and overall program health.
• Collaborate with Revenue Operations to build seamless internal processes for partner lead handoffs and co-selling workflows.
• Deploy and manage partner learning platforms (e.g., LMS) and tools for certification tracking.
• Partner with Product and Product Marketing to ensure partner-facing content is accurate, compelling, and up-to-date.
• Work closely with Sales leadership on joint pipeline strategy, enablement gaps, and go-to-market alignment.

Requirements

• 5+ years of experience in partner operations, partner enablement, revenue operations, or a related field.
• Proven experience building and optimizing partner programs, tools, and systems (PRM/CRM).
• Strong analytical skills with the ability to interpret data and drive actionable insights.
• Ability to think strategically and execute operational plans.
• Comfortable working in cross-functional environments and collaborating with Enablement, RevOps, Sales, and Product teams.
• Strong communication and influencing skills.
• Adaptability and resourcefulness.

About You

You are someone who loves designing programs that actually work, thrives on data analysis, and enjoys supporting others by creating clarity, structure, and enablement opportunities. You are a strong communicator who can effectively influence across teams and functions. You’re comfortable navigating environments with evolving priorities.