Senior Manager, Total Rewards and HR Operations at ServiceRocket

St. Louis, Missouri, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Professional ServicesIndustries

Requirements

Highly analytical, strategic, and process-oriented leadership skills
Proven experience in designing and implementing global compensation and rewards strategies
Ability to lead and mentor a team of four analysts/specialists, including coaching, performance reviews, and professional development
Hands-on expertise in complex data modeling, compensation analysis, and HRIS configuration/administration
Strong skills in workforce analytics, providing actionable insights on trends like attrition and talent gaps
Experience in strategic workforce planning, including headcount forecasting, organizational design, and capacity planning
Ability to partner cross-functionally with executive leadership, Finance, and senior stakeholders
Deep understanding of global compensation programs (base pay, incentive plans, sales compensation) ensuring internal equity and external competitiveness
Knowledge of scalable, compliant People processes and effective HR technology management
Strategic partnership capabilities bridging financial strategy, business operations, and talent management

Responsibilities

Lead, manage, mentor, and develop a team of four analysts/specialists, including coaching, performance reviews, and fostering professional growth
Act as a "working manager" by personally executing complex data modeling, compensation analysis, and HRIS configuration/administration
Provide technical guidance, upskill the team, and cultivate a collaborative environment embodying "Think Team" and "Share the Knowledge" values
Design, implement, and administer global compensation programs (base pay, incentive plans, sales compensation) ensuring internal equity and external competitiveness across regions
Partner with executive leadership and Finance on long-range headcount forecasting, organizational design, and capacity planning to support global growth
Direct team efforts and personally conduct complex workforce analytics to provide actionable insights on trends (e.g., attrition, talent gaps) and inform strategic talent decisions
Serve as a strategic partner to optimize talent and rewards strategies, aligning workforce with business needs
Drive alignment across senior leadership for talent calibration, compensation packages, and ensuring the right talent in the right place at the right time
Ensure People processes are scalable and compliant through effective HR technology management
Report directly to the COO and bridge financial strategy, business operations, and talent management

Skills

Key technologies and capabilities for this role

Total RewardsHR OperationsHR AnalyticsData ModelingSystem ConfigurationTalent ManagementHR TechnologyCompensation StrategyTeam LeadershipStrategic Planning

Questions & Answers

Common questions about this position

What is the team size this role will manage?

The role involves directly managing, mentoring, and developing a high-performing team of four analysts/specialists.

Is this position remote or office-based?

This information is not specified in the job description.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and qualities are needed for this role?

The role requires being highly analytical, strategic, process-oriented, with hands-on expertise in complex data modeling, compensation analysis, HRIS configuration, and leadership skills to manage and mentor a team.

What is the company culture like at ServiceRocket?

ServiceRocket has a fun-loving and inclusive work environment that supports professional growth and personal well-being, with a collaborative mindset reflected in their 4.7 Glassdoor rating and values like 'Share the Knowledge'.

ServiceRocket

Consulting and services for Atlassian products

About ServiceRocket

ServiceRocket offers solutions and services for Atlassian products like Jira and Confluence, including consulting, training, managed services, licensing, and apps. The company helps businesses of all sizes optimize their use of Atlassian software to improve project management and collaboration. Unlike its competitors, ServiceRocket provides a comprehensive suite of services tailored to enhance the value of Atlassian investments. The goal is to maximize productivity and efficiency for organizations using these tools.

Sydney, AustraliaHeadquarters

2001Year Founded

$270KTotal Funding

SEEDCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

Stock Options

401(k) Retirement Plan

Paid Vacation

Hybrid Work Options

Risks

Increased competition from other Atlassian partners could erode market share.

Appfire's acquisition may reduce ServiceRocket's product offerings and revenue.

Focus on Atlassian may limit diversification and long-term growth.

Differentiation

ServiceRocket bridges the consumption gap for software companies and enterprises.

It offers a comprehensive suite of services for Atlassian products.

ServiceRocket is a Global Atlassian Platinum Solution Partner.

Upsides

Increased demand for remote work solutions boosts ServiceRocket's collaboration tools.

Digital transformation trends align with ServiceRocket's integration services expertise.

The rise of low-code platforms creates opportunities for custom app development.

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