Senior Manager, Technical Account Management at Snowflake

New York, New York, United States

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$176,000 – $252,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Computing, Enterprise SoftwareIndustries

Requirements

10+ years of industry experience in a pre-sales or engineering capacity with 4+ years of direct front-line management experience (hiring, training, and retaining top talent)
5+ years of experience in a pre-sales or post-sales customer-facing role
Industry expertise within Data Warehousing, Data Engineering, Data Science, Business Intelligence, Data Analytics and/or Cloud Computing
Hands-on Snowflake experience is strongly preferred
Knowledgeable about the business challenges our customers face and familiarity with key data use cases across various industries
Outstanding presenting skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos
University degree in computer science, engineering, mathematics, or related fields, or equivalent experience preferred
Positive attitude and outlook, enjoyment of working with a high-performing, fast-paced team
Results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions

Responsibilities

Hire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives
Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations
Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake’s platform to ensure that they will scale in a healthy manner
Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer
Collaborate with Pre-Sales and Professional Services teams to accelerate customer growth and success and align with sales-led strategies
Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success
Support the team in mitigating customer risks and assist with escalations as needed
Contribute to the enhancement of internal processes and the development of our post-sales programs
Define your team’s execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams
Act as a technical sponsor and advocate for strategic customers in your region, leveraging technical skills and expertise to engage and communicate effectively at all levels within an organization

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer SuccessTeam LeadershipPost-Sales StrategyStakeholder EngagementData-Driven Decision MakingMetrics AnalysisTalent DevelopmentCloud ComputingSnowflake

Questions & Answers

Common questions about this position

What is the salary range for the Senior Manager, Technical Account Management role?

The salary range is $176K - $252K.

Is this position remote or hybrid?

The position is hybrid.

What experience is required for this role?

Candidates need 10+ years of industry experience in a pre-sales or engineering capacity, 4+ years of direct front-line management experience including hiring, training, and retaining top talent, and 5+ years in a pre-sales or post-sales customer-facing role.

What is Snowflake's company culture like?

Snowflake has a culture focused on impact, innovation, and collaboration, empowering enterprises and people to achieve their full potential while building big, moving fast, and advancing technology and careers.

What makes a strong candidate for this Senior Manager role?

A strong candidate will have 10+ years in pre-sales or engineering with management experience, a positive attitude, results-oriented mindset using data and metrics, and the ability to lead high-performing teams in a fast-paced environment.

Snowflake

Data management and analytics platform

About Snowflake

Snowflake provides a platform called the AI Data Cloud that helps organizations manage and analyze their data. This platform allows users to store and process large amounts of data efficiently, offering services like data warehousing, data lakes, data engineering, data science, and data sharing. Snowflake's system works by uniting data from different sources, enabling secure sharing and performing various types of analytics. What sets Snowflake apart from its competitors is its ability to operate seamlessly across multiple public clouds, allowing users to access their data from anywhere. The company's goal is to help businesses leverage their data for better decision-making by providing a flexible subscription-based service that scales according to their needs.

Bellevue, WashingtonHeadquarters

2012Year Founded

$1,341.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

We've got your back - We offer comprehensive health insurance plans, health savings accounts, robust retirement plans, and generous life and disability insurance.

A Balanced Lifestyle - All Snowflakes have access to our weekly online lunch and learns, virtual workout classes, and ergonomic work-from-home equipment. We offer on-demand mental health and wellness programs to support our employees and their families.

Your People Matter - Help offset the cost of growing your family with our fertility benefits and family planning resources. Count on our generous time-off and various leave plans for you to rest, refuel, and sustain a great work-life balance.

Global Snowflake Team - No matter where you are in the world, we will get you connected and supported with a work-from-home setup.

Treat Yourself - Personalize your Snowflake benefits by tapping into our employee discounts and pre-tax selections.

Invest In Your Future - Eligible employees enjoy new hire equity, Employee Stock Purchase Plan (ESPP), and a quarterly bonus or commission program.

Risks

Integration challenges from Datavolo acquisition may disrupt operations and customer service.

Increased competition from Mistral AI could challenge Snowflake's market position.

Convertible senior notes pricing may increase financial pressure if market conditions worsen.

Differentiation

Snowflake offers a unified platform for diverse data workloads, unlike traditional solutions.

The AI Data Cloud enables near-unlimited scale and performance for data mobilization.

Snowflake's seamless multi-cloud experience ensures efficient data operations across locations.

Upsides

Acquisition of Datavolo enhances Snowflake's open data integration capabilities.

Investment in Metaplane boosts AI-driven data quality solutions for Snowflake users.

Snowflake Ventures' investment in Hex expands accessibility of data tools to non-technical users.

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