Senior Manager, Revenue Operations at Citylitics

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Infrastructure, UtilitiesIndustries

Requirements

Seasoned experience in Revenue Operations, with a proven track record of building robust revenue metrics and processes
Expertise in designing and managing scalable CRM systems that connect Sales, Marketing, Customer Success, and Product teams
Ability to quantify revenue impact of GTM activities and advise on forecasting and leading indicators
Proficiency in leveraging multiple data sources for unified reporting and analytics
Experience with customer segmentation in CRM and tools like Dash or Pendo
Strong collaboration skills with GTM leaders, executives, and cross-functional teams (Sales, Marketing, Customer Success, Product, Finance)
Ability to architect revenue operations frameworks aligned with company vision, market strategy, and growth goals

Responsibilities

Architect and implement a revenue operations framework built on a well-designed CRM to ensure sustainable revenue growth
Implement an organized and unified CRM that scales with the company and supports high revenue growth
Run recurring forecast reviews with GTM leaders and company executives, driving visibility into follow-up actions
Enable GTM leaders to make strategy and operational decisions using real-time CRM data and ROI impact analysis
Enable Product Managers to make product strategy and roadmap decisions using real-time CRM data and ROI analysis
Implement customer segmentation in CRM aligned with company growth direction; contribute to segmentation in Dash or Pendo to measure revenue impact of product launches
Design and implement daily, weekly, and monthly reporting of core RevOps metrics (e.g., conversion rates, pipeline velocity, CAC, LTV, GRR, NRR) that are actionable, visual, and audience-specific
Empower GTM leaders to forecast accurately

Skills

Key technologies and capabilities for this role

Revenue OperationsCRMGo-To-MarketRevenue MetricsSales ProcessesSales Intelligence

Questions & Answers

Common questions about this position

Is this position remote or on-site?

The position is on-site and will be based out of the Toronto Headquarters.

What is the salary range for this Senior Manager role?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires experience building robust revenue metrics and processes, designing and managing scalable CRM systems, and collaborating with Sales, Marketing, Customer Success, and Product leaders. Expertise in architecting revenue operations frameworks and quantifying revenue impact for forecasting is essential.

What is the team structure for this position?

This role is part of the growing Finance team and involves close collaboration with Sales, Marketing, Customer Success, and Product leaders.

What makes a strong candidate for this Senior Manager, Revenue Operations position?

A strong candidate is a seasoned professional who has built revenue metrics and processes previously, is excited to implement scalable CRM systems, and can architect revenue operations frameworks while partnering across GTM teams.

Citylitics

Data intelligence for infrastructure sales insights

About Citylitics

Citylitics offers a data intelligence platform that provides sales insights for the infrastructure industry, focusing on sectors like water, transportation, and energy. The platform processes millions of public documents to deliver predictive insights into future infrastructure projects, helping clients such as cities and utilities identify potential customers. Unlike competitors, Citylitics specializes in transforming extensive public data into actionable insights that enhance lead generation strategies. The company's goal is to help businesses capitalize on the current infrastructure investment boom by providing essential sales intelligence.

Milwaukee, WisconsinHeadquarters

2012Year Founded

$5.7MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Government & Public Sector, Enterprise SoftwareIndustries

51-200Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Risks

Emerging data analytics startups could dilute Citylitics' market share.

Rapid AI advancements may require significant R&D investment to stay competitive.

Economic downturns could lead to budget cuts in public infrastructure spending.

Differentiation

Transforms over a billion documents into high-value intelligence for infrastructure markets.

Specializes in predictive insights for sectors like water, transportation, and energy.

Offers dashboards tracking 500,000 Capital Improvement Plans and 277,000 compliance violations.

Upsides

Infrastructure Investment and Jobs Act boosts demand for Citylitics' tracking capabilities.

Smart city initiatives increase demand for data-driven insights in urban planning.

Public-private partnerships create opportunities to expand Citylitics' client base.

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