LivePerson

Senior Manager, Revenue

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Financial ServicesIndustries

Company Information

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success, and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Position Overview

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You will report to the Director of Revenue & Global Billing, rolling up under the Chief Accounting Officer org. As part of LivePerson's Revenue Accounting Team, you'll be at the forefront of revolutionizing accounting practices. We prioritize automation and agility, driving efficiency in revenue reporting through the collaborative use of cutting-edge tools and technologies. While Python and advanced analytics are part of our toolkit, our focus extends beyond any single language or platform.

Our team embraces a data-first approach and upholds the highest standards of integrity. Working closely with data analysts, we continuously refine processes, leveraging automation to streamline operations and deliver actionable insights. As a member of our dynamic team, you'll immerse yourself in a culture of continual learning and growth, with ample opportunities for cross-training. Join us in reshaping the future of revenue accounting in the tech industry, where your dedication to innovation and efficiency will thrive in an environment of collaboration and progress.

As an Experienced Senior Revenue Manager, you will lead and drive the success of the LivePerson revenue team. The candidate possesses strong organizational, communication and management skills. The candidate will be self-motivated with the ability to provide solutions for the issues identified. The successful candidate is a competent individual with integrity, accountability, strong interpersonal skills, and a team player. The position requires a “hands-on” person who is flexible, hard-working and able to work well under pressure.

Responsibilities

  • Lead and manage the monthly, quarterly, and year-end accounting close processes for revenue, including the review of Journal Entries (JEs), reconciliations, and other various reporting deliverables & preparation of relevant sections of the financial statements in accordance with US GAAP.
  • Oversee the Revenue team and manage relationships and workflows with operational teams.
  • Mentor, train, and develop a growing Revenue Accounting Operations Team in India.
  • Manage the day-to-day activities of the revenue accounting team to ensure accurate and timely reporting.
  • Be a trusted business partner and advisor to various stakeholders across the business including sales, sales operations, services, legal, product management, FP&A, and IT. Actively engage with business partners to drive the review and evaluation of deal structures to ensure proper revenue recognition while promoting and maintaining positive customer relations. Provide thought leadership on revenue related to new product introductions and new business expansion.
  • Support sales transactions within the boundaries of ASC 606, with an eye towards growing the top line.
  • Identify, analyze, and apply technical guidance primarily related to software and SaaS revenue recognition, owning accounting policies and memos related to revenue, and provide training to internal staff on technical accounting matters.
  • Develop, maintain

Requirements

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Application Instructions

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Skills

Revenue Accounting
Automation
Data Analytics
Python
Advanced Analytics
Process Refinement
Data-Driven Decision Making

LivePerson

Digital customer engagement and communication tools

About LivePerson

LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.

New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Paid Sick Leave
Paid Holidays
Parental Leave
Family Planning Benefits
Fertility Treatment Support
Professional Development Budget
Tuition Reimbursement
Wellness Program
Mental Health Support
Flexible Work Hours
Remote Work Options
Employee Stock Purchase Plan

Risks

Emerging AI platforms could erode LivePerson's market share with competitive pricing.
Rapid AI advancements may require significant R&D investment to maintain competitiveness.
Data privacy concerns and regulatory changes could impact LivePerson's operations.

Differentiation

LivePerson's Conversational Cloud platform offers seamless AI-driven customer engagement solutions.
The company partners with industry leaders like Telnyx to enhance real-time communication.
LivePerson's subscription-based model ensures a steady revenue stream from diverse industries.

Upsides

Increased adoption of AI-driven solutions boosts LivePerson's market presence.
Recognition in Inc.'s 2024 Power Partner Awards enhances LivePerson's B2B reputation.
Partnerships with companies like Capitec expand LivePerson's customer service capabilities.

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