Senior Manager, Professional Services Engineering at Tines

The Senior Manager, Professional Services Engineering will lead and grow a global team of Professional Services Engineers, providing coaching, support, and direction to achieve customer, team, and company outcomes. Responsibilities include fostering a high-performance culture of inclusion, collaboration, and technical excellence, and driving continuous team development through technical learning, certifications, and knowledge sharing. The role involves partnering with Customer Success leadership to shape and execute strategy, ensuring Professional Services aligns with customer adoption and company growth, and working cross-functionally to define and implement metrics, KPIs, and scalable processes that improve delivery quality, utilization, and forecasting. Additionally, the manager will recruit, onboard, and retain world-class talent, ensuring the team scales effectively with company demand, and build and refine repeatable service offerings, processes, and engagement models to deliver consistent, high-value customer outcomes.