[Remote] Director, Technical Account Management at UltraViolet Cyber

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

5+ years of experience in a Technical Account Manager, Security Analyst, or similar client-facing cybersecurity role
Strong understanding of cybersecurity principles, technologies, and industry standards (e.g., SIEM, EDR, firewalls, IDS/IPS, vulnerability management)
Excellent communication skills—both written and verbal—with the ability to present complex technical information to both technical and non-technical audiences
Experience managing enterprise clients or accounts in a managed services environment
Knowledge of compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS, HIPAA)
Ability to manage multiple client relationships and projects simultaneously
Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field
Industry certifications such as CISSP, CISM, CompTIA Security+, or equivalent
Familiarity with major SIEM platforms (Splunk, Sentinel, etc.)

Responsibilities

Serve as the primary technical point of contact for assigned client accounts, enabling successful delivery of services
Partner with Account Manager to ensure ongoing customer satisfaction and alignment to customer requirements and expectations
Develop a deep understanding of each client’s environment, business goals, and cybersecurity needs
Proactively manage service delivery, including onboarding, reporting, monthly operating reviews, quarterly business reviews (QBRs), and technical escalations
Track action items, risks, and issues to closure
Track metrics and KPIs to measure client health and ensure service-level agreement (SLA) compliance
Prepare and present service delivery metrics to customers on a recurring business rhythm
Coordinate with internal teams (SOC, Engineering, etc.) to ensure high-quality service delivery and timely resolution of inquiries and issues
Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
Interpret and explain technical findings, threat reports, and incident analysis in a way that aligns with the client’s business context
Provide guidance on security best practices, compliance requirements, and risk mitigation strategies
Serve as customer advocate with internal stakeholders to ensure voice of the customer is shared, assessed and addressed by internal parties
Escalate customer issues to management when appropriate
Help drive expansion of new services and capabilities by identifying opportunities for client growth
Support renewal and upsell opportunities in coordination with account management and sales teams
Manage TAM team including team leadership and definition of TAM processes

Skills

UltraViolet Cyber

Unified defensive and offensive cybersecurity solutions

About UltraViolet Cyber

UltraViolet Cyber focuses on enhancing cybersecurity for organizations by integrating both defensive and offensive security operations. Their main services include Managed Detection and Response (MDR), which provides continuous monitoring and response to cyber threats, and Penetration Testing as a Service, where they simulate cyber attacks to find and fix vulnerabilities. This company stands out from competitors by combining the expertise of Red Team (offensive) and Blue Team (defensive) professionals, ensuring that security measures are both proactive and reactive. The goal of UltraViolet Cyber is to help organizations improve their resilience against cyber threats and protect their sensitive data and infrastructure effectively.

McLean, VirginiaHeadquarters

2023Year Founded

$4MTotal Funding

SERIES_ACompany Stage

CybersecurityIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Risks

Increased competition from larger firms may pressure UltraViolet Cyber's market share.

Rapid evolution of AI-driven threats may outpace current capabilities, requiring investment.

Integration challenges from the merger could lead to operational inefficiencies and dissatisfaction.

Differentiation

UltraViolet Cyber unifies defensive and offensive security operations for comprehensive threat management.

The company offers Managed Detection and Response and Penetration Testing as a Service.

Security as Code platform automates threat detection, providing a unified risk picture.

Upsides

Growing demand for cloud security solutions offers expansion opportunities for UltraViolet Cyber.

Interest in AI-driven cybersecurity tools aligns with UltraViolet Cyber's automation focus.

Rising need for advanced penetration testing services due to RaaS models benefits UltraViolet Cyber.

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