Senior Manager, Nursing at Cityblock Health

North Wilkesboro, North Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

5+ years of Nursing Management experience
Business Operations experience
Clinical Care Operations experience
Nursing Leadership/Management experience
Bachelor's degree

Responsibilities

Oversee the people, processes, and functions of member care and services provided by nursing teams, collaborating with the Executive Director, Market Medical Directors, and Senior Director for Operations and Nursing to establish and execute market level strategies and tactics that drive performance
Plan and execute tactical operations in designated coverage areas to support market excellence, ensuring efficient, quality driven, member focused care services through effective management of resources, communication, and performance
Develop, implement, and administer operational processes and policies designed to improve member and client satisfaction, enhance operational efficiency, and elevate quality and productivity
Leverage technology and embrace continuous improvement and transformational change initiatives to optimize business processes within the area of coverage
Collaborate with management, supervisors, and staff to identify operational challenges and opportunities, fostering innovative solutions for operational excellence
Foster a high engagement environment by coaching team members, setting clear expectations, conducting performance appraisals, and providing career development opportunities, succession planning, corrective actions, and staff recognition
Manage the budget for assigned areas of accountability to ensure responsible resource stewardship and achieve financial targets
Develop and maintain comprehensive reporting systems, including daily, weekly, monthly, and quarterly reports with key performance indicators, ensuring accountability and tracking progress
Lead and participate in health plan audit lifecycles, representing Cityblock at oversight committee meetings and ensuring compliance with audits and regulations
Establish a framework for consistent stakeholder updates on progress, risks, and input needs
Provide training and development opportunities for individual contributors, new managers, and market leaders on care model operations and compliance with state, federal, and Cityblock specific requirements
Ensure market specific staffing differences are managed, while maintaining adherence to Cityblock's centralized model expectations
Serve as a lead and coach for team leads and members, demonstrating a strong commitment to personal growth and development, contributing to their success within the organization

Skills

Nursing Leadership

Healthcare Operations

RN Management

Policy Development

Performance Management

Team Oversight

Operational Planning

Clinical Support

Tactical Execution

Resource Management

Cityblock Health

Personalized healthcare services for Medicaid patients

About Cityblock Health

Cityblock Health provides personalized healthcare services primarily for Medicaid patients, focusing on compassionate care that addresses both medical and non-medical needs. When individuals join Cityblock, they are assigned a dedicated care team that includes doctors, nurses, mental health advocates, and social workers, all tailored to meet their specific health requirements. This team helps members navigate their healthcare journey, from finding specialists to providing urgent care services for non-life-threatening emergencies, delivered right at their homes. Cityblock distinguishes itself from competitors by emphasizing a holistic approach to health, which includes support for housing, food security, addiction treatment, and childcare, in addition to traditional medical services. The company's goal is to ensure that every member receives comprehensive care that respects their individual stories and circumstances, making healthcare accessible and compassionate.

New York City, New YorkHeadquarters

2017Year Founded

$890MTotal Funding

LATE_VCCompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Comprehensive health, dental, & vision coverage

12 weeks parental leave

401(k)

20 days vacation

Company retreats & events

Risks

Over-reliance on Medicaid funding poses financial risks with policy changes.

Rapid expansion may strain resources and affect service quality.

Continuous IT investment is needed, posing a financial burden if not aligned with growth.

Differentiation

Cityblock Health offers a unique care model integrating medical and social services.

The company focuses on Medicaid patients, addressing complex health and social needs.

Cityblock's Advanced Behavioral Health Program shows significant cost savings and reduced utilization.

Upsides

Partnerships in North Carolina and Florida expand Cityblock's reach in high Medicaid areas.

The ABH Program's success suggests potential for expansion and replication in other regions.

Cityblock's flexible care model enhances accessibility and patient satisfaction.

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