Senior Manager HR Operations at Fresenius Medical Care

Reynosa, Tamaulipas, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree required; advanced degree preferred in Human Resources, Business Administration, or a related field, or equivalent combination of education and experience
Minimum of 8 years of progressive HR experience in an international and dynamic environment
Proven experience in HR Operations, managing complex and high-volume transactions, ideally in a global setting
At least 5 years of experience in team leadership, including managing dispersed teams across locations
Fluency in Spanish and good working knowledge of English
Advanced knowledge of HR systems (e.g., Workday, HR ticketing systems)
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and SharePoint
Excellent communication skills and a strong customer service orientation
Demonstrated ability to work collaboratively in team environments and solve problems with analytical and creative thinking
Strong leadership capabilities with a track record of building cohesive and high-performing teams
Resilience and ability to navigate complex situations, including conducting crucial conversations
Solid business acumen alongside HR expertise
Commitment to confidentiality, integrity, and data privacy
Strong organizational skills with the ability to manage high workloads and meet deadlines under pressure
Adaptability and capability to lead teams through change

Responsibilities

Lead HR Operations service delivery – ensure service continuity and performance in line with agreed KPIs, SLAs and budget
Ensure HR operations comply with local labor laws, regulations, and global policies while managing risks associated with service delivery
Monitor service delivery to identify potential risks, and proactively mitigate them. Report status updates to the relevant stakeholders
Drive continuous improvement in HR processes and services, to optimize value for cost, drive standardization and alignment
Champion productivity enhancements through simplification, standardization, and automation
Efficiently execute required change management activities, ensuring proper communication to involved teams and stakeholders
Manage, coach, and mentor HR Operations teams. Ensure the teams operate efficiently and employees are equipped with the necessary skills to perform the tasks in scope
Build strong relationships with local, regional and global stakeholders to align service delivery with organizational goals and strategic objectives
Represent HR Operations in interactions with other HR functions, supporting solution development and continuous improvement

Skills

HR Operations

Service Delivery

KPIs

SLAs

Labor Law Compliance

Risk Management

Continuous Improvement

Change Management

Team Coaching

Stakeholder Management

Process Standardization

Automation

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees