[Remote] Senior Manager, CX Business Operations at Remote

Morowali, Sulawesi Tengah, Indonesia

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

HR Platform, Global EmploymentIndustries

Requirements

Candidates should possess proven senior leadership experience in CX operations, customer enablement, or strategic leadership within fast-growing organizations. Experience managing CX tooling and systems like Zendesk and Customer Success platforms, leading high-performing teams, and engaging with stakeholders at all levels is essential. A metrics-driven mindset, the ability to work autonomously in a remote environment, and fluent English are required. Experience in HR/EOR or SaaS industries is highly valued, and prior remote work experience is a plus.

Responsibilities

The Senior Manager, CX Business Operations will oversee the CX tooling and enablement strategy, ensuring operational teams are empowered to deliver exceptional customer experiences. Key responsibilities include managing and optimizing CX tooling, leading and developing CX and operational teams, owning cross-functional initiatives to improve efficiency and scalability, and collaborating with Product, Engineering, and Support teams. The role also involves engaging with senior leaders, driving a culture of continuous improvement and innovation, and leading change management initiatives for new processes and tools.

Skills

CX Operations

Customer Enablement

Strategic Leadership

Zendesk

Customer Success Platforms

Vitally

CS Operations

Team Leadership

Performance Management

Stakeholder Engagement

Communication Skills

Autonomous Work

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters

2019Year Founded

$482.5MTotal Funding

SERIES_CCompany Stage

Consulting, CybersecurityIndustries

5,001-10,000Employees

Benefits

Remote Work Options

Unlimited Paid Time Off

Flexible Work Hours

Paid Parental Leave

Mental Health Support

Stock Options

Professional Development Budget

Home Office Stipend

Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.

Competitors like Deel show rapid growth, indicating a highly competitive market.

Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.

Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.

Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.

Remote's entry into Japan expands its reach in high-demand international employment markets.

The global payroll solutions market is projected to reach $10.5 billion by 2030.

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