Senior Manager - Customer Success

Granada, Andalusia, Spain

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Enterprise Software, Business SoftwareIndustries

Requirements

Candidates should possess 1-2 years of procurement experience and 3-5 years of management experience, ideally with a Bachelor's or Master's degree in International Business, Supply Chain Management, Logistics, Business Economics, or a similar field. Experience working with eSourcing, contract management, or supplier relationship management software solutions is highly desirable. The ideal candidate will have excellent interpersonal skills, high emotional intelligence, strong analytical skills, proficiency in Microsoft Office (Excel, PowerPoint), and be fluent in English and Danish. Resilience, a hunger for success, and the ability to think creatively and present to senior executives are also required.

Responsibilities

The Senior Manager, Customer Success will lead the Global Source to Contract team, focusing on customer satisfaction, product adoption, and loyalty, while collaborating with the Go To Market team on expansion and operational excellence. This role involves coaching and mentoring Customer Success Managers, ensuring customer perspectives are integrated into business decisions, and managing team performance including promotions, salary reviews, and talent analysis. Responsibilities include streamlining customer interactions for a value-added experience, acting as the Voice of the Customer to drive service improvements, and ensuring the team delivers value-added packages to leverage product usage and generate use cases. The manager will also identify and drive new sales leads, manage churn and retention, oversee the Success4U program, and serve as the primary contact for resolving customer complaints and service issues within the Customer Experience Leadership Team.

Skills

Customer Success Management

Team Leadership

Product Adoption

Customer Satisfaction

Customer Experience

Go To Market Strategy

Operational Excellence

Coaching

Mentoring

Performance Management

Talent Review

Customer Journey Mapping

Voice of the Customer (VoC)

Stakeholder Management

ERP Software

Unity

Real-time platform for interactive content

About Unity

Unity Technologies provides a platform for creating 2D, 3D, virtual reality (VR), and augmented reality (AR) content. Its main product is a real-time development platform that allows users to build and deploy interactive content across various devices, including mobile phones, PCs, and gaming consoles. Unity operates on a subscription model, offering different plans to cater to the needs of hobbyists, professional developers, and large enterprises, including free options for smaller developers. The company stands out from competitors by serving a wide range of industries, such as gaming, film, automotive, architecture, engineering, and construction, making it a versatile tool for many applications. Unity's goal is to empower creators by providing them with the tools and support needed to bring their ideas to life.

San Francisco, CaliforniaHeadquarters

2009Year Founded

$869.1MTotal Funding

IPOCompany Stage

Enterprise Software, Entertainment, GamingIndustries

5,001-10,000Employees