Senior Manager, Client Success at Dow Jones

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Publishing, AdvertisingIndustries

Requirements

7+ years of relevant experience
Solution-minded, always looking for ways to improve efficiency
Experience navigating complex matrix company

Responsibilities

Independently serve as the single point of contact for top tier clients through the build and launch phases of large, multifaceted advertising programs, proactively managing complex scenarios and knowing when to escalate challenges to management
Provide top tier support to multifaceted programs from hire date, proactively anticipating client needs throughout all stages by taking initiative, identifying opportunities, offering solutions to client challenges, and finding ways to constantly improve product and client experience
Build and maintain strong, long-lasting client relationships in the post-sale phase of assigned projects, positively representing both the sales lead and organization through every client touchpoint
Launch all contracted deliverables across WSJ BG's robust product suite including custom content, live journalism, research, custom ad units, social, newsletters, podcasts, editorial sponsorships and more
Coordinate across key internal stakeholders to ensure delivery of program elements, leverage internal experts to guide clients in their decision making process, ensure milestones are met across all deliverables, and ensure all internal stakeholders support a flawless client experience
Work cross-functionally to offer strategic solutions to clients when challenges and problems arise
Ensure successful client touch points through well-communicated client scheduling, thoroughly prepared and socialized agendas, concise conversation recaps inclusive of recommendations and next steps for clients and internal stakeholders
Serve as WSJ BG's product ambassadors by developing a comprehensive understanding of the advertising and event product suite, and leverage a deep understanding of both the media industry and a client's business vertical to make informed strategic recommendations for successful program management
Thoroughly leverage WSJ BG's project management system to ensure timelines are coordinated and internal and external dependencies understood, and communicate milestones status to client and internal stakeholders
Partner with other Senior Managers and Client Success Directors to identify, develop and solidify new processes and operational best practices for the larger team, and ensure that key learnings are well documented and digestible for new and existing employees
Assess and coordinate the project from a deal health and margin perspective for programs in post-sale
Maintain and uphold the integrity of the brand, always upholding reputation and creative values

Skills

Key technologies and capabilities for this role

Client Relationship ManagementProgram ManagementStakeholder CoordinationCustom ContentAdvertising CampaignsCross-functional CollaborationClient CommunicationProject DeliveryStrategic Problem SolvingLive JournalismPodcastsNewslettersSocial MediaEditorial Sponsorships

Questions & Answers

Common questions about this position

What does the Senior Manager, Client Success role involve?

The role involves serving as the single point of contact for top-tier clients, managing multifaceted advertising programs through build and launch phases, coordinating with internal stakeholders, and ensuring flawless client experiences across WSJ BG's product suite.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What is the team culture like in Client Success at Dow Jones?

The Client Success Group is described as a team of post-sale experts that drives WSJ BG's work with momentum and efficiency, sitting at the nexus between clients, sales, and execution, with a focus on synthesizing intelligence for high-performing programs.

What makes a strong candidate for this Senior Manager role?

Strong candidates should have experience proactively managing complex client scenarios, building long-lasting relationships, coordinating cross-functionally, leveraging project management systems, and developing operational best practices.

Dow Jones

Provides business news and financial data

About Dow Jones

Dow Jones provides business news, financial information, and data intelligence to financial firms, professionals, and investors globally. Its main products include the Wall Street Journal, Dow Jones Newswires, and Factiva, which offer timely news, exclusive insights, and comprehensive data sets. Additionally, Dow Jones offers risk and compliance solutions to help businesses navigate issues like anti-money laundering and economic sanctions. Unlike many competitors, Dow Jones focuses on a subscription-based model, data licensing, and advertising revenue, utilizing its extensive media and data resources to equip clients with the necessary information for informed decision-making.

New York City, New YorkHeadquarters

1881Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Comprehensive Healthcare Plans

Comprehensive Medical, Dental and Vision Insurance Plans

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Time Off

Paid Vacation

Paid Maternity and Paternity Leave

Family Care Benefits

Family Care Benefits & Caregiving Support

Commuter Transit Program

Subscription Discounts

Employee Referral Program

Education Benefits

Retirement Plans

Comprehensive Insurance Plans

Lifestyle programs & Wellness Resources

Risks

Competition from digital-native platforms like Bloomberg and Reuters is increasing.

AI-generated content threatens traditional journalism models.

Subscription fatigue may impact Dow Jones' revenue model.

Differentiation

Dow Jones offers a unique blend of news, data, and risk compliance solutions.

The Wall Street Journal is America's largest newspaper by total average circulation.

Dow Jones provides content in 28 languages, enhancing global reach.

Upsides

Increased demand for real-time financial news boosts subscription-based services.

AI-driven journalism tools enhance content creation and personalization.

Growing importance of ESG data creates opportunities for expanded offerings.

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