Senior Practice Manager
Snowflake144,000 - 205,200 USD/year
- Full Time
- Senior (5 to 8 years)
$120,000 – $180,000Compensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, BiotechnologyIndustries
Requirements
Candidates should possess 5+ years of experience leading technical customer-facing teams, including Professional Services, Implementation, and Support, within a SaaS or FinTech environment. Strong people leadership skills are essential, along with a demonstrated track record of building, managing, and developing high-performing teams.
Responsibilities
The Senior Manager, Client Services will drive team performance across Implementation, Professional Services, and Technical Support, leading, coaching, and growing these functions to deliver a cohesive and high-impact client experience throughout the post-sale journey. They will scale and optimize service delivery processes, continuously evolve delivery frameworks, and improve operational efficiency. Additionally, the role involves building and enabling high-performing teams through recruitment, retention, and development, fostering a culture of accountability and growth, strengthening cross-functional collaboration with teams like Customer Experience and Product, and acting as a point of escalation and champion for client outcomes while delivering insights to inform strategy and continuous improvement.
Skills
Leadership
Team Management
Client Services
SaaS
FinTech
Process Optimization
Operational Efficiency
Recruitment
Retention
Development
Cross-functional Collaboration
Client Outcomes
Strategy
Continuous Improvement
Procurify
Cloud-based spend management platform for organizations
About Procurify
Procurify provides a cloud-based spend management platform designed to help organizations manage their purchasing processes and control expenses. The platform offers tools for budgeting, approval workflows, and expense tracking, allowing businesses to gain real-time visibility into their financial operations. It primarily serves mid-sized to large enterprises across various industries, including technology, education, healthcare, and non-profits. Unlike many competitors, Procurify emphasizes a user-friendly interface and comprehensive support, making it easier for clients to adopt and utilize the software effectively. The company's goal is to help organizations align their spending with their core values and business objectives, ensuring they can make informed financial decisions.
Key Metrics
Vancouver, CanadaHeadquarters
2013Year Founded
$85.9MTotal Funding
DEBTCompany Stage
Enterprise Software, FintechIndustries
51-200Employees