Senior Customer Success Manager
AdobeSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Service Software, Enterprise SoftwareIndustries
Requirements
Candidates should possess 6+ years of experience in customer success, technical account management, or related roles within a technical environment, along with 3+ years of leadership or managerial experience leading technical teams. A strong background in IT Asset Management, IT Service Management, cloud technologies, or related technical fields is required, and exceptional problem-solving skills with the ability to manage complex customer environments and technical challenges are essential.
Responsibilities
The Sr. Manager, Customer Success Engineering will be responsible for hiring, leading, mentoring, and developing a team of technical Customer Success Engineers, driving customer success strategies that improve product adoption and customer satisfaction, acting as a technical escalation point for complex customer issues, establishing and refining best practices and playbooks, collaborating with Sales, Product, and Engineering teams, developing and maintaining key customer technical relationships, monitoring key performance indicators (KPIs), and fostering a culture of continuous learning and technical excellence within the team.
Skills
Technical leadership
Customer success
Implementation
Product adoption
Communication
Data-driven decision making
FreshBooks
Cloud-based accounting software for businesses
About FreshBooks
FreshBooks provides cloud-based accounting software aimed at simplifying financial management for small to medium-sized businesses and self-employed professionals. The software allows users to efficiently track expenses, time, and invoices, making it accessible even for those without accounting experience. Users subscribe to the service with various pricing tiers, and they can take advantage of a 30-day money-back guarantee and an 80% discount for the first four months. FreshBooks stands out from competitors by offering a user-friendly interface and mobile accessibility, enabling users to manage their finances on the go. The company's goal is to help business owners and accountants streamline their financial processes, improve organization, and enhance client relationships.
Key Metrics
Toronto, CanadaHeadquarters
2003Year Founded
$149.6MTotal Funding
DEBTCompany Stage
Consumer Software, FintechIndustries
201-500Employees